Tomie Williams
@tomiewilliams
Payroll specialist with strong payroll systems expertise and proven customer-service strengths.
United StatesWhat I'm looking for
I am a detail-oriented, process-driven payroll professional with over six years of customer service experience across corporate and high-volume environments. I excel in resolving Tier 1 payroll inquiries, maintaining accurate case records for audits, and mentoring new team members while using ADP, Oracle, Dimensions, and HRPay.
I am recognized for building lasting relationships, handling complex issues with empathy and professionalism, and contributing to operational accuracy and employee satisfaction. I am eager to leverage my technical expertise and frontline experience to grow in a dedicated payroll role.
Experience
Work history, roles, and key accomplishments
FCPayroll Support Specialist
Federal Express Corporation
Feb 2023 - Present (2 years 7 months)
Resolved Tier 1 payroll inquiries using ADP, Oracle, Dimensions, and HRPay while maintaining detailed case records to support audits and improving employee satisfaction through timely, professional responses.
Consumer Advocate
GE Appliances
Mar 2022 - Aug 2022 (5 months)
Addressed appliance-related customer concerns via phone, email, and text, coordinated with technicians and dispatchers, and maintained thorough documentation to ensure efficient service resolution.
Customer Service Representative
Horne LLP
Feb 2021 - Feb 2022 (1 year)
Delivered disaster relief support during COVID-19 by guiding applicants through government aid processes, handling high call volumes, and resolving issues with empathy and efficiency.
Education
Degrees, certifications, and relevant coursework
HCHinds Community College
Associate's in Business Administration, Business Administration
Pursuing an Associate in Business Administration with expected graduation in May 2026.
Terry High School
High School Diploma, General Studies
Completed a High School Diploma in 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
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