Open to opportunities

Paula Ford

@paulaford

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Detail-oriented Payroll Specialist with a focus on cybersecurity transition.

United States

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What I'm looking for

I am looking for a remote position with steady hours that supports my transition into cybersecurity.

As a Payroll Specialist with three years of experience, I have developed a strong expertise in payroll processing, tax resolution, and customer support. My attention to detail and commitment to confidentiality have enabled me to handle sensitive employee data with accuracy. I take pride in my ability to lead teams effectively, having trained new members and improved operational workflows by 20% in my current role.

At Paychex, I processed payroll for over 60 clients biweekly, achieving 100% accuracy and significantly reducing paycheck errors by 30% through diligent audits. My role as a team lead allowed me to act as a liaison between departments, streamlining operations and enhancing client satisfaction with a 95% rating. I am now seeking a remote position that will allow me to leverage my skills while transitioning into the field of cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Payroll Specialist / Team Lead

Current

Paychex

Apr 2022 - Present (3 years 4 months)

Processed payroll for over 60 clients biweekly with exceptional accuracy and timeliness, significantly reducing paycheck errors through thorough audits and effective escalation resolution. Managed garnishment and deduction setups in strict compliance with federal and state regulations, while also providing guidance on complex tax concerns to minimize processing delays.

Payroll Processing Garnishment Processing Team Leadership Compliance Auditing Training

Call Center Representative

Policy Scout

Aug 2021 - Dec 2021 (4 months)

Executed over 100 outbound calls daily, performing warm transfers to licensed insurance agents to facilitate sales. Successfully maintained high lead conversion rates by establishing strong rapport with customers.

Outbound Calling Lead Conversion Warm Transfers Sales Support

Customer Service Rep

My Beauty

Aug 2020 - Oct 2021 (1 year 2 months)

Assisted over 30 customers daily with product selections, returns, and various inquiries, ensuring a high level of customer satisfaction. Maintained inventory accuracy through meticulous organization of product displays and stock.

Customer Service Product Selection Returns Processing Inventory Management Display

HR & Payroll Representative

Chime Solutions

Jul 2017 - Aug 2020 (3 years 1 month)

Provided comprehensive payroll and HR ticketing support for over 1000 employees across multiple departments. Efficiently processed paycheck corrections, resets, and submitted accurate service tickets, while professionally resolving login, system, and access issues with urgency.

Payroll Paycheck Corrections Employee Support Data Entry

Education

Degrees, certifications, and relevant coursework

Brenau University

Associate of Arts, Language Arts

2016 - 2018

Completed an Associate of Arts degree with a focus on Language Arts. The curriculum provided a strong foundation in communication and critical thinking skills.