Cheree Jones
@chereejones
Payroll professional with experience in customer support and process improvement.
What I'm looking for
As a dedicated and detail-oriented payroll professional, I have a proven track record of providing exceptional customer support and driving process improvements in fast-paced environments. With experience in configuring ServiceNow and transferring large datasets, I am confident in my ability to streamline payroll operations and ensure customer satisfaction.
Throughout my career, I have developed strong analytical skills, identifying suspicious activities and patterns in financial data. I am committed to maintaining confidentiality and integrity when handling sensitive information. As a team player, I have provided one-on-one coaching and support to colleagues, enhancing their performance and contributing to a positive work environment.
With a strong foundation in Microsoft Office and experience with Oracle/PeopleSoft, Tableau, ADP, and Sfax, I am well-equipped to navigate complex payroll systems and provide technical support to customers. I am excited to leverage my skills and experience to drive success in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Payroll Assistant
Vituity - Healthcare
Jan 2022 - Present (3 years 5 months)
Configured ServiceNow to align with organization's needs, answered payroll main lines, and assisted customers with support or escalation. Executed projects independently and within a team, transferring 4,000 employees to ADP timekeeping system.
Payroll Clerk
FedEx Services – Business Services
Jan 2022 - Jan 2022 (0 months)
Maintained detailed records of customer interactions, updated ticketing systems, and communicated tracking information clearly to customers. Met timely deadlines within Service Level Agreement dates.
Banking Technician of Financial Service
Bank of New York Mellon – Financial Services
Aug 2013 - Jan 2022 (8 years 5 months)
Responded to customer inquiries, reviewed client accounts for potential fraud, and handled sensitive financial information with confidentiality. Provided one-on-one coaching and support to colleagues.
Education
Degrees, certifications, and relevant coursework
Cheree hasn't added their education
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