Open to opportunities

Sara Neto

@saraneto

Payroll Specialist with Oracle expertise, strong communication, and a detail-first approach to employee support and reporting.

United States

Message

What I'm looking for

I’m looking for a payroll-focused role where I can own Oracle-based reporting and audits, resolve employee questions about payroll and W-2s, and collaborate with HR/finance while using my communication and detail-first approach to deliver fast, accurate outcomes.

I’m a Payroll Specialist who adds measurable value through exceptional verbal and written communication, strong organization and prioritization, and a detail-oriented mindset. I’m self-motivated, passionate about helping people in person and by phone, and I bring Intermediate-Advanced Portuguese to support broader communication needs.

Since 2017, I’ve owned payroll support and operations, including running reports, resolving and recording terminations, and auditing NE/Exempt leave of absence and return-to-work activity. I manage employee payment-related updates such as adding/canceling cell phones, auto allowance, benefit entries, and correcting direct deposits/total pay card issues. I’ve also audited and corrected minimum wage/salary updates and contributed to allocations while executing and leading large projects across high-volume environments, including experience with over 20,000 employees.

I started as a Payroll Help Desk Specialist (temporary), where I ensured employee claims about payroll checks and W-2s were resolved or escalated appropriately. I answered questions via calls and email, called customers with claim results, documented every claim, and generated reports to highlight common issues using Oracle and internal systems. I also create walkthroughs using Excel, PowerPoint, and Word to better train employees and improve consistency.

Earlier roles strengthened my foundation in accounts and HR-adjacent operations and customer support. As a Business Payroll Assistant, I handled A/R activities, posted daily deposits remotely and credit card payments, supported A/P invoice workflows in Peachtree, and assisted with payroll/Human Resources by collecting timesheets and preparing weekly payroll data. I also bring customer service call center and reception experience—processing inquiries, maintaining accurate data entry, and supporting smooth front-desk operations.

Experience

Work history, roles, and key accomplishments

Current

Payroll Specialist

Current

Advantage Solutions

Jan 2017 - Present (9 years 5 months)

Managed payroll operations, including running reports, resolving terminations, auditing NE/exempt leave of absence changes, and correcting minimum wage/salary updates. Added/canceled cell phones and auto allowance items, updated benefit entries, maintained direct deposit/pay card changes, and created Excel/PowerPoint walkthroughs to train new employees.

Oracle Payroll Oracle Benefits SplashBI Payroll Reporting Excel PowerPoint New Hire Onboarding

Business Payroll Assistant

WLNE TV / ABC6

May 2016 - Sep 2016 (4 months)

Supported business payroll and back-office operations by collecting timesheets, entering weekly payroll data into spreadsheets, and preparing invoices for approval and general ledger coding. Processed A/R invoices and statements, recorded deposits and card payments, handled A/P invoice workflows in Peachtree, and provided receptionist support.

Payroll Support Timesheets Accounts Receivable Accounts Payable Peachtree General Ledger Worldpay Invoice Processing Microsoft Excel

Customer Service Representative

Eastern Mass Movers, Inc.

May 2015 - May 2016 (1 year)

Processed delivery appointment requests for Restoration Hardware customers and resolved returns by entering customer information into the RH database and rescheduling appointments. Handled inbound requests using active questioning and listening, and supported faxes, scanning, and general office and clerical tasks.

Customer Service Appointment Rescheduling Customer Support Clerical Support Administrative Coordination

Call Center Representative

MetLife

Oct 2014 - Feb 2015 (4 months)

Made outbound calls using Genesis dialer (up to 1000 per week), categorized customer responses, and entered information for follow-up and future use. Set appointments in Outlook, followed call scripts to required timeframes, and worked with management to help improve customer satisfaction.

Outbound Calling Call Center Operations Data Entry Outlook Scheduling Appointment Setting Customer Response Categorization Customer Service

Customer Service & Receptionist

Eastern Mass Movers, Inc.

Jun 2013 - Apr 2014 (10 months)

Provided customer service for delivery appointments by handling calls in a queue and addressing shipping delays and schedule requests via phone and email. Managed reception duties, voicemail/internet forms, faxes and document scanning, and supported office supply ordering and distribution.

Customer Service Appointment Scheduling Call Handling Phone Support Data Entry Document Scanning Office Administration Team Coordination