Yanice Rodriguez
@yanicerodriguez
Payroll Specialist with bilingual (English/Spanish) strengths in payroll administration, HR support, and high-volume customer service.
United StatesWhat I'm looking for
I’m a bilingual (English/Spanish) professional with progressive experience in payroll administration, human resources support, and office operations. I process high-volume workloads with exceptional accuracy while maintaining confidentiality and meeting strict deadlines.
In my most recent role as a Payroll Specialist at CoAdvantage Resources, I processed payroll for approximately 130 clients (2,000–3,000 employees) across multiple payroll schedules. I reviewed payroll data for accuracy (regular hours, overtime, bonuses, deductions, garnishments, and adjustments), entered payroll information from Excel, email, and phone, and created and managed Salesforce cases for tax, retirement, workers' compensation, unemployment, leave of absence, and benefits requests. I also generated payroll and HR reports and provided bilingual customer support by phone and email.
Earlier, I supported cross-functional teams in customer-facing and administrative roles, including accounts receivable and QuickBooks work as Manager Assistant / Accounts Receivable at Petro Solutions, and customer-facing operations at CarMax and Starbucks. I enjoy resolving customer concerns, coordinating across departments, training new employees, and continuously improving operational efficiency with strong record keeping, documentation, and problem-solving.
Experience
Work history, roles, and key accomplishments
Delivered customer service by preparing beverages and food according to Starbucks standards. Operated POS systems and handled cash while maintaining food safety and shift cleanliness.
Payroll Specialist
CoAdvantage Resources
May 2025 - May 2026 (1 year)
Processed payroll for approximately 130 clients and generated payroll and HR reports. Managed Salesforce cases for tax, benefits, workers’ compensation, unemployment, leave of absence, and related requests while providing bilingual support.
Guided customers through vehicle buying and selling by performing appraisals and supporting end-to-end documentation. Trained new associates and coordinated with multiple departments including sales, inventory, business office, and logistics.
Insurance Agent
White Cloud Insurance
Jan 2021 - Feb 2021 (1 month)
Managed client policies and renewals, including scheduling appointments and processing premium payments. Handled documentation and follow-up communications to support clients.
Picked, packed, and shipped orders while maintaining productivity, inventory accuracy, and safety standards. Supported fulfillment operations in a warehouse environment.
Customer Service Representative
Hulett Environmental Services
Oct 2020 - Nov 2020 (1 month)
Scheduled appointments and handled customer inquiries while processing billing questions. Coordinated technician schedules to support service delivery.
Manager Assistant / Accounts Receivable
Petro Solutions
Jun 2018 - Oct 2020 (2 years 4 months)
Assisted with technician dispatching and managed accounts receivable and invoicing. Handled customer communications, QuickBooks, office inventory, filing systems, and confidential business records.
Education
Degrees, certifications, and relevant coursework
State College of Florida
Associate of Science (A.S.)
Associate of Science (A.S.) program at State College of Florida, currently in progress.
American High School Academy
High School Diploma
Earned a High School Diploma in 2019 from American High School Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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