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Sharmila Singhal

@sharmilasinghal

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Program Manager transforming complex integrations into structured, agile delivery across multi-stakeholder enterprises.

India

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What I'm looking for

I’m looking for a Program Manager role where I can own enterprise integrations end-to-end, use agile delivery to turn ambiguity into execution, lead risk mitigation with strong stakeholder alignment, and deliver measurable reliability and revenue outcomes.

I’m a Program Manager with 9+ years of experience moving complex integrations from discovery to launch, translating ambiguity into structured agile delivery. I align cross-functional teams across product, engineering, legal, finance, and business—bridging rigorous project governance with revenue ownership and stakeholder instinct.

At Setu by Pine Labs, I led the company’s first bank Account Aggregator integration with Federal Bank end-to-end across 5 phases, 7 organisations, and 19 stakeholders, delivering on a $22K budget over 15 months. I cleared 4 regulatory audits and standardized the program into a reusable integration playbook while governing a $200K BBPS portfolio across 6 enterprise clients.

I bring operational discipline to execution: I ran sprint planning and QBR-lite cadences, owned RAID logs and change requests, and maintained project trackers while ensuring 100% KYC/AML and SLA adherence. By tightening delivery mechanics—like a pre-integration health checklist, a developer RCA kit, templated UAT scripts, and QA tracking—I compressed the API integration cycle from 60 to 25 days and reduced post-integration defects by 50%.

Earlier, as a Senior Account Manager at Cashfree Payments, I helped scale subscription-payments integrations under a joint GTM strategy, unlocking $240K in TPV and cutting customer KYC clearance time by 40 days. I’ve also owned end-to-end payment gateway account growth at Paytm (driving $1.7M in revenue) and led business development by managing onboarding and peak revenue through a 16-member support team—values that carry forward as I upskill in AI and project management.

Experience

Work history, roles, and key accomplishments

Current

Project Management & AI Upskilling

Current

Self-Directed

May 2025 - Present (1 year 1 month)

Earned the Google Project Management Professional Certificate to deepen skills in Agile delivery, planning, and risk mitigation. Built three AI-augmented tools (workout tracker, CGM dashboard, recipe organiser) to automate research and reduce manual tracking.

Agile Planning Risk Mitigation Project Governance

Program Manager - Enterprise Accounts

Setu by Pine Labs

Jan 2024 - Apr 2025 (1 year 3 months)

Led Setu's first bank Account Aggregator integration with Federal Bank across 5 phases, 7 organisations, and 19 stakeholders, delivering on a $22K budget and clearing 4 regulatory audits. Governed a $200K BBPS portfolio across 6 clients, improving on-time delivery to ~98%, cutting stakeholder approval lag by 45%, and sustaining 6% month-over-month growth.

Agile Delivery API Integration Regulatory Compliance RAID Management Stakeholder Management Change Control Jira Risk Mitigation

Senior Account Manager

Cashfree Payments

Mar 2022 - Dec 2023 (1 year 9 months)

Improved account health for key clients through QC audits, error triage, and cross-functional fix timeline negotiations to drive resolution. Co-designed the ICICI Bank subscription-payments integration to unlock $240K in TPV and reduce KYC clearance time by 40 days, while scaling merchant TPV via feature upsells to drive 25% ARR growth and +12% payment success (~$30K revenue added).

Client Account Management Payment Integration RCA (Cards UPI Netbanking)Subscriptions Revenue Growth Salesforce Stakeholder Management

Account Manager - Payments Partnerships

Paytm

Jan 2020 - Feb 2022 (2 years 1 month)

Owned the end-to-end sales cycle for Paytm’s payment gateway with strategic partners (Domino’s, Swiggy, Cult.Fit, Rapido, NoBroker, Jar), growing revenue by $1.7M. Ran promotional campaigns that lifted client user acquisition ~20% and used cross-method RCA to improve payment-success rates by ~12% and add ~$30K in revenue via partner onboarding and dynamic transaction routing.

Payments Partnerships Revenue Ownership Sales Promotions UPI Cards Netbanking Partner Onboarding Stakeholder Management

Business Development - Team Lead

Cleartax

Oct 2017 - Dec 2019 (2 years 2 months)

Led business development as team lead, managing a 16-member support team to drive onboarding throughput and peak annual revenue. Upsold mutual funds and e-way billing marketplace services to expand ARR and client lifetime value.

Business Development Team Leadership Onboarding Operations Upselling Client Onboarding Stakeholder Management Team Support Revenue Operations