Open to opportunities

pawan kumar

@pawankumar3

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Experienced Program Manager with a focus on client satisfaction and results.

India

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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am a client and customer-obsessed Program Manager with over 7 years of experience in managing complex projects and programs. My journey has been marked by a commitment to improving reporting and documentation through thorough analysis and requirement gathering. I excel in stakeholder management and possess a strong business acumen, driven by a passion for solving complex challenges through effective teamwork.

At the Centre for Digital Financial Inclusion, I implemented Scrum methodology for a government project, successfully aligning multi-stakeholder teams and achieving a 176% target adoption rate for a digital payments initiative. My leadership in financial management and risk assessments has consistently ensured timely project delivery and adherence to budgets, earning positive feedback from stakeholders and contract extensions from clients.

Throughout my career, I have led cross-functional teams to optimize application performance, streamline project development, and enhance reporting systems. My ability to analyze data and generate insights has been pivotal in driving strategic enhancements and improving organizational capabilities. I am dedicated to fostering team development and enhancing skill sets, ensuring that my teams are equipped to meet evolving project demands.

Experience

Work history, roles, and key accomplishments

Sr. Program Manager

Centre for Digital Financial Inclusion

Apr 2023 - Oct 2023 (6 months)

Managed complex government projects using Scrum methodology, achieving a 176% target adoption rate for a digital payments initiative. Led financial management efforts, ensuring timely payments and budget adherence, while conducting risk assessments to mitigate project delays.

Scrum Stakeholder Management Data Analytics Financial Management Risk Assessment Project Delivery Team Leadership

Program Manager

Centre for Digital Financial Inclusion

May 2018 - Jan 2023 (4 years 8 months)

Led cross-functional teams to optimize mobile and web application performance, significantly reducing user complaints. Developed a client-facing software application with high stakeholder satisfaction and managed a research study that contributed to banning untrustworthy apps.

Project Management Quality Control Stakeholder Engagement Mobile App Development Data Analysis Team Management Proposal Writing Performance Management Contract Management

Associate Program Manager

Centre for Digital Financial Inclusion

Apr 2016 - Apr 2018 (2 years)

Enhanced reporting systems and led initiatives to engage prospective donors through collaborative marketing efforts. Streamlined project processes and improved procurement efficiency, showcasing strong organizational capabilities.

Reporting Systems Donor Engagement Process Improvement Knowledge Management Strategic Partnerships

Officer

Bank of India

Jul 2009 - Jun 2013 (3 years 11 months)

Increased savings and current account deposits significantly through effective customer relationship management and KYC practices. Managed a diverse portfolio of retail and commercial clients, ensuring compliance and optimizing account management.

Customer Relationship Management KYC Portfolio Management Regulatory Compliance Financial Services Team Coordination Sales Strategy

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Lucknow

MBA in Strategy & Marketing, Management

2014 - 2016

Completed a Post Graduate Program in Management with a focus on Strategy and Marketing, equipping with advanced management skills and strategic thinking necessary for effective leadership in business environments.

College of Engineering Roorkee

Bachelor of Technology, Electronics & Telecommunication

2001 - 2005

Earned a Bachelor of Technology in Electronics and Telecommunication, gaining a solid foundation in engineering principles and technical skills applicable to various technology-driven industries.