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Azuren Adzmi

@azurenadzmi

Content Moderator specializing in policy compliance, risk workflows, and quality assurance for sensitive content.

Malaysia
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What I'm looking for

I’m seeking to transition into compliance, risk, or trust and safety roles where I can strengthen policy enforcement, improve accuracy in sensitive content review, escalate violations effectively, and support regulatory alignment with cross-functional teams.

I’m a detail-oriented Content Moderator with 3+ years of experience in content compliance, policy enforcement, and risk workflows. At Byte Precision Sdn. Bhd. (Bytedance), I reviewed and evaluated 150-500 pieces of content daily to ensure alignment with platform policies, legal standards, and quality guidelines—while maintaining consistent 98% accuracy on high-risk and sensitive material. I also escalated policy violations and supported regulatory alignment through incident reporting and clear decision-making, helping protect users and uphold compliance.

I improved moderation accuracy to 98% and mentored team members to exceed 97% performance targets through structured feedback, daily coaching, and focused policy training. I’m now seeking to transition into compliance, risk, or trust and safety roles where I can apply my attention to detail, recurring trend analysis, and risk identification to strengthen trust, reduce policy failures, and continuously improve outcomes. I also bring customer-facing experience from Webhelp Malaysia (Shopee Project) and an internship background in content creation and customer engagement, plus a business administration degree and an Oracle Cloud Infrastructure 2025 Certified AI Foundation Associate certification.

Experience

Work history, roles, and key accomplishments

BB

Content Moderator & QA

Byte Precision Sdn. Bhd

May 2022 - Feb 2026 (3 years 9 months)

Reviewed and evaluated 150–500 pieces of content daily to ensure alignment with platform policies, legal standards, and quality guidelines. Maintained 98% accuracy while handling high-risk and sensitive material, and improved team performance through mentoring and structured policy feedback.

WB

Customer Service Executive

Webhelp Malaysia Sdn. Bhd

Sep 2021 - Mar 2022 (6 months)

Handled customer inquiries with clear communication, de-escalated challenging situations, and delivered empathetic resolutions. Reduced average chat time through efficient problem-solving and consistently collected customer feedback to improve processes.

DB

Sales Assistant Intern

Dean Inspire Sdn. Bhd

Mar 2021 - Jun 2021 (3 months)

Streamlined sales operations and managed customer engagement initiatives to improve performance and client satisfaction. Created and reviewed product-related social media content with brand consistency, and coordinated with sales/support teams to improve customer satisfaction and conversion outcomes.

Education

Degrees, certifications, and relevant coursework

Oracle logoOR

Oracle

AI Foundation Associate (Oracle Cloud Infrastructure), Artificial Intelligence (AI Foundation)

Earned Oracle Cloud Infrastructure 2025 Certified AI Foundation Associate certification (Certified 2025).

Universiti Teknologi MARA (UiTM) - Segamat Campus logoUC

Universiti Teknologi MARA (UiTM) - Segamat Campus

Bachelor of Business Administration, Investment Management

2018 - 2021

Bachelor’s degree in Business Administration with a major in Investment Management, completed at UiTM Segamat Campus from 2018 to 2021.

Tech stack

Software and tools used professionally

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