Open to opportunities

ahmad norman abu talib

@ahmadnormanabutalib

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Experienced content moderator and communications specialist with 10+ years.

Malaysia

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What I'm looking for

I am looking for a role that values strong communication and offers opportunities for professional growth.

I am an experienced content moderator and communications specialist with over 10 years of proven success across the tech, media, and education sectors. My background includes roles as a journalist and assistant corporate communications manager, where I honed my skills in policy enforcement, crisis management, and cross-functional collaboration. I am recognized for my strong leadership abilities, effective mentorship, and consistently exceeding KPIs in high-pressure environments.

Currently, I work as a Content Moderator at ByteDance, where I have been promoted for my consistent excellence in key performance indicators. I mentor new hires and conduct risk assessments to ensure compliance with community guidelines. My analytical skills allow me to manage and evaluate high volumes of user-generated content daily, maintaining an impressive accuracy rate of 95%. My previous experience as an Assistant Manager in Corporate Communications at the University of Selangor involved launching internal communications and managing crisis communications, further solidifying my expertise in this field.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

ByteDance

Mar 2020 - Present (5 years 3 months)

Monitored and evaluated high volumes of user-generated content (text, images, video) to ensure compliance with community guidelines. Analyzed and actioned over 1000 of user-generated content daily, maintaining an average accuracy rate of 95% against evolving policy guidelines.

Content Moderation Risk Assessment User Generated Content Crisis Management Mentorship

Freelancer

Self Employed

Jul 2016 - Present (8 years 11 months)

Enhanced customer service and communication skills by consistently delivering excellent experiences in e-hailing and p-hailing services, resolving customer issues efficiently, and maintaining high satisfaction ratings. Developed strong problem-solving abilities and resilience by navigating diverse situations and remaining calm under pressure while ensuring smooth operations for various freelance a

Customer Service Communication Problem Solving Resilience E Hailing P Hailing Airbnb Management Freelance Work

Assistant Manager, Corporate Communications

University of Selangor (UNISEL)

May 2014 - Present (11 years 1 month)

Launched and edited internal bulletin with a monthly reach of 3,000 readers. Managed crisis communication and represented the university in public engagements.

Corporate Communications Media Strategy Crisis Communications Public Relations Internal Communications Editorial

Journalist

Sinar Harian (Karangkraf Sdn Bhd)

Mar 2010 - Present (15 years 3 months)

Covered high-profile crime and political stories. Built and maintained reliable source network in law enforcement and politics.

Journalism Investigative Reporting News Writing Source Networking Editorial

Education

Degrees, certifications, and relevant coursework

Universiti Teknologi MARA

Bachelor's Degree, Mass Communication

Specialized in Broadcasting, gaining comprehensive knowledge in mass communication principles and practices. Developed strong foundational skills in media production, content creation, and communication strategies.