Seow Teng Wong
@seowtengwong
I build and optimize AI content-labeling workflows, policy operations, and quality programs at ByteDance.
MalaysiaWhat I'm looking for
At ByteDance and TikTok Shop, I build prompts, design workflows, and test, validate, launch, and optimize models for intelligent operations. I monitor model strategy performance, sampling accuracy, ASR, WLR, and error leakage or overkill issues through LLM analysis.
I've delivered labeling projects across US and Singapore markets, maintaining 99% accuracy while coordinating BPO resources, SOPs, PBR training, calibrations, and market-specific AHT targets. I also investigate incorrect-category and IPR policy gaps, conduct RCA, and work with policy and project owners to resolve edge cases.
My background includes quality assurance, policy governance, moderation operations, training, stakeholder management, and demand generation. I translate complex policy requirements into practical guidance that improves moderation accuracy, operational consistency, and model performance.
Experience
Work history, roles, and key accomplishments
Drafted prompts, designed workflows, and tested, validated, and launched models. Collaborated with Gov Ops and QA teams to optimize prompts and maintain model performance.
Monitored project completion and BPO performance, delivered training, and managed multiple projects with 99% accuracy. Conducted RCA and policy analysis to improve quality.
Managed content ecosystem for Video Diversify Labelling project, coordinated with stakeholders, monitored BPO performance, and conducted training and calibration.
Provided quality assurance and policy governance across SG and TWMO markets, conducted RCA and calibration, and supported new site establishment.
Provided quality oversight and policy guidance for Taiwan & Macao market, conducted RCA and calibration, and mentored QA teams.
Audited Chinese language articles to filter content for advertisement placement, ensuring accurate categorization and quality scoring.
Virtual Demand Generation Specialist
Sellbytel
Apr 2017 - Jun 2018 (1 year 2 months)
Generated revenue by converting prospects into customers through inbound and outbound calls, cross-selling Google G Suite products, and using Salesforce.
Researched smartphone websites, keyed in and classified details, brands, and features using Excel, and completed projects within short timeframes.
Education
Degrees, certifications, and relevant coursework
University of Southern Queensland
Bachelor's Degree, Mass Communication
2019 -
Pursued a Bachelor's Degree in Mass Communication with a major in Public Relations.
Universiti Tunku Abdul Rahman
Diploma, Broadcasting
2010 -
Completed a Diploma in Broadcasting.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Job categories
Skills
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