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aiman nazrin

@aimannazrin

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I improve platform safety through high-accuracy QA reviews, content moderation, and digital operations.

Malaysia

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What I'm looking for

I’m looking for QA, customer support, content, digital operations, or technical support roles where I can support AI-related workflows, online safety, accurate decisions, and operational efficiency.

At Byte Precision Sdn Bhd supporting TikTok, I conducted quality audits across safety moderation queues, reviewed moderator decisions, identified policy gaps, and prepared root-cause analysis reports for weekly QA KPIs.

Previously, I labeled video content for algorithm training while maintaining over 97% accuracy, over 100% productivity, and AHT below 20 seconds. I also bring customer support, financial advisory, sales, and audio-visual troubleshooting experience, and I’m motivated by AI development, online safety, and efficient digital operations.

Experience

Work history, roles, and key accomplishments

QA Safety Operations Specialist

Byte Precision Sdn Bhd (Tiktok)

Dec 2024 - Dec 2025 (1 year)

Conducted quality audits on safety moderation cases to ensure high accuracy and policy compliance. Prepared RCA reports and provided justification for weekly QA KPIs.

QA Safety Operations Quality Review Root Cause Analysis Policy Compliance Data Analysis KPI Reporting

Financial Consultant (Independent)

Self Employed

Jul 2024 - Jun 2025 (11 months)

Provided financial advisory support to individuals and small businesses by assessing financial positions and goals. Assisted clients in preparing financing and loan applications.

Financial Advisory Financial Analysis Loans Business Planning Cash Flow Management Documentation

Content Moderator / Content Labeler

Byte Precision Sdn Bhd (Tiktok)

May 2022 - Nov 2024 (2 years 6 months)

Reviewed and labeled video content to support algorithm training and ensure platform safety. Maintained accuracy above 97% and productivity above 100%.

Content Moderation Data Labeling Policy Enforcement Accuracy Productivity AHT Trend Research

Product Advisor / Sales Associate

Swee Lee Music Sdn Bhd

Oct 2019 - Apr 2022 (2 years 6 months)

Advised customers on guitars, basses, pedals, amplifiers, and music accessories. Built strong client relationships and contributed to consistent store sales.

Customer Service Sales Product Demonstrations Inventory Management POS Operation

Customer Care Consultant

Maxis Broadband Sdn Bhd

Jan 2019 - Sep 2019 (8 months)

Resolved customer issues related to broadband, billing, and technical troubleshooting. Maintained strong KPIs in call handling, satisfaction, and resolution efficiency.

Customer Support Troubleshooting Billing KPI Management Communication Skills

Audio-Visual Technician

Two Sons Audio

Jan 2018 - Nov 2018 (10 months)

Installed, tested, and maintained audio-visual systems for retail and client environments. Troubleshot hardware, speakers, mixers, amplifiers, and signal connectivity issues.

AV Systems Troubleshooting Hardware Customer Support Technical guidance