sharleen brest

Managed a fully remote client base end to end, ensuring tight response times and consistent follow-up to maintain client confidence.

Partnered with hiring managers, operations, and outreach teams to keep hiring pipelines moving. Coordinated interview scheduling for IT-heavy, SDR-level roles and maintained accurate ATS candidate records.

Supported international clients across a global technology and logistics operation, managing account administration and sales support.

Managed VIP accounts across EMEA, APAC, and North America, handling 150+ client interactions per month. Owned complex enquiries from first contact to resolution, partnering with operations, logistics, and finance to clear escalations.

Delivered multi-channel support at 98% SLA adherence in a regulated global fintech environment. Resolved complex payment and account disputes and was selected for NOC emergency operations.

Grew a client portfolio from R50,000 to R2.5 million in monthly revenue through trusted, long-term client relationships. Built supplier and client partnerships and improved service processes.

Pursued studies in Public Relations and Communication, but did not complete the program.

Completed secondary education and obtained the Matric certificate.

Earned the EF SET English Certificate at the C1 Advanced level.