sharif Musungu
@sharifmusungu
HealthTech Account Manager blending QA, CRM-driven growth, and healthcare product support.
KenyaWhat I'm looking for
I’m a detail-oriented HealthTech professional with 8+ years across Tech, Healthcare, and Fintech, where I bridge sales, IT, and customer success. I’m driven to make healthcare more accessible by translating stakeholder feedback into practical product, quality, and growth outcomes.
In system support at CarePay, I provided Tier 1 & Tier 2 technical support for the M-TIBA health insurance platform to 500+ healthcare facilities and patients. I troubleshot mobile app, USSD, and web portal issues, logged and resolved 90% of tickets within SLA using Jira, and trained staff to reduce repeat issues by 35%.
On the commercial side, I’ve built strong HCP relationships and launched new products in highly regulated environments. At Harley’s and Merck, I managed 300+ HCPs and delivered 112% of quarterly sales targets, driving 150% growth in brand adoption through ethical promotion, compliance, and data-informed planning.
Currently as a Remote Tester at Unifun (freelance), I execute manual and automated testing for telecom and digital platforms (SMS, USSD, mobile VAS), building test cases, test plans, and bug reports in Jira and TestRail. I perform functional, regression, API, and UAT testing across Android, iOS, and web, while maintaining high attention to detail for high-volume evaluation tasks.
Experience
Work history, roles, and key accomplishments
Executed manual and automated testing for telecom and digital service platforms including SMS, USSD, and mobile VAS applications.
Created and maintained test cases, test plans, and bug reports in Jira and TestRail.
Performed evaluation and QA tasks on digital products, ensuring accuracy, relevance, and adherence to quality standards
Conducted side-by-side comparisons and annotation of content to
Launched and introduced new company products to market across Western Kenya/Lake region/North Rift.
Built relationships with 300+ HCPs including doctors, pharmacists, and hospital procurement teams, driving product adoption and ensuring ethical promotion aligned with regulatory standards.
Spearheaded brand awareness initiatives including clinic activations, HCP engagement programs, and targeted
Provided Tier 1 & Tier 2 technical support for CarePay’s M-TIBA health insurance platform to 500+ healthcare facilities and patients. Troubleshot mobile app, USSD, and web portal issues, system logins, claims processing, and payment failures. Logged, tracked, and resolved 90% of tickets within SLA using Jira.
Trained staff on platform navigation and data entry to reduce repeat issues by 35%.
Acted
Managed a portfolio of 500+ HCPs including doctors, pharmacists, and hospital procurement teams.
Consistently achieved 112% of quarterly sales targets for prescription and vaccine products while ensuring ethical product promotion aligned with MOH guidelines.
Transitioned territory from paper-based CRM to Salesforce Veeva CRM.
Trained 12 western reps on digital call reporting, e-detailing, and usi
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Science - BS, Biomedical Sciences, General
2007 - 2011
Maseno University
Bachelor of Science (BSc), Biomedical Sciences, General
2007 - 2011
Earned a Bachelor of Science in Biomedical Sciences (General) from Maseno University from 2007 to 2011.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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