@sharatnaik
L2 Application Support Engineer at IBM supporting IKEA applications, resolving 1,000+ production incidents and coordinating 200+ deployments.
IndiaAt IBM India Pvt. Ltd. (Client: IKEA), I provided L2 production support for enterprise applications, resolving 1,000+ incidents within SLA across application, server, database, and integration layers.
I coordinated 200+ production deployments using Jenkins, GitLab CI, and Azure DevOps, and automated recurring support checks with Python, Shell, and PowerShell. I also used Splunk and AppDynamics to monitor application health and investigate logs.
Work history, roles, and key accomplishments
Apr 2024 - Jul 2026 (2 years 3 months)
Provided L2 production support for enterprise applications, resolving 1,000+ incidents within SLA and coordinating 200+ production deployments. Automated operational checks and troubleshooting using Python, Shell, and PowerShell.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Completed Bachelor of Computer Applications (BCA) in 2023.
Software and tools used professionally
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