I'm looking for a remote role where I can combine my experience in customer support, operations, and team leadership to solve meaningful customer problems and improve business processes. I enjoy roles that involve ownership, collaboration, and continuous learning, where I can work with cross-functional teams to deliver excellent customer experiences
Looking for a job
Sharad User
@sharadgupta96
Operations and Customer Support professional with 5+ years of experience in healthcare operations, customer service, and team leadership.
IndiaWhat I'm looking for
I am an Operations and Customer Support professional with over 5 years of experience across healthcare, travel, and customer service industries. Throughout my career, I have built expertise in customer support, operations management, team leadership, stakeholder coordination, and process improvement.
Most recently, I worked as a Senior Team Lead – Lab Operations at Visit Health, where I managed end-to-end laboratory operations, including appointment scheduling, sample collection, and report delivery. I led a team responsible for maintaining SLA and TAT compliance, resolving customer escalations, coordinating with diagnostic labs and hospitals, and ensuring a seamless experience for corporate clients and patients. I also contributed to process improvements that enhanced operational efficiency and reduced service delays.
Earlier in my career, I worked in customer support and travel operations with organizations supporting Yatra, MakeMyTrip, Walmart, and Spirit Airlines. These roles strengthened my ability to handle high-volume customer interactions across chat, email, and phone while resolving complex issues with empathy, accuracy, and professionalism.
I enjoy solving challenging problems, improving customer experiences, and using data to identify trends and optimize processes. I thrive in collaborative, fast-paced environments and take pride in mentoring teams, streamlining workflows, and driving continuous improvement.
Experience
Work history, roles, and key accomplishments
VH
Team Lead
Visit Health
May 2023 - Feb 2026 (2 years 9 months)
Managed a portfolio of 17 enterprise accounts, ensuring SLA compliance and service delivery. Led and mentored operations teams to deliver exceptional client experiences.
VH
Key Account Manager / Team Lead
Visit Health
May 2023 - Feb 2026 (2 years 9 months)
Managed a portfolio of 17 enterprise and corporate accounts, serving as the primary point of contact for client engagement, service delivery, and stakeholder management. Coordinated end-to-end healthcare and diagnostic service delivery, ensuring seamless execution and adherence to service level agreements.
IS
Customer Support Executive
iQor India Services
Dec 2022 - May 2023 (5 months)
Delivered customer support for order tracking, returns, refunds, and product inquiries through chat channels. Maintained high customer satisfaction and quality scores.
IS
Customer Support Executive
iQor India Services
Dec 2022 - May 2023 (5 months)
Delivered customer support for order tracking, returns, refunds, and product inquiries through chat channels. Maintained high customer satisfaction and quality scores through effective issue resolution and communication.
KT
US Sales Executive
Karvi World Travels
Apr 2022 - Nov 2022 (7 months)
Managed relationships with travel agents and customers across the US market. Generated revenue through flight bookings, fare quotations, ticket issuance, and itinerary management.
KT
US Sales Executive
Karvi World Travels
Apr 2022 - Nov 2022 (7 months)
Managed relationships with travel agents and customers across the US market. Generated revenue through flight bookings, fare quotations, ticket issuance, and itinerary management.
IS
Customer Support Executive
Ienergizer IT Services
Aug 2021 - Feb 2022 (6 months)
Assisted customers with travel bookings, modifications, cancellations, and refund requests. Maintained high customer satisfaction through prompt and accurate issue resolution.
IS
Customer Support Executive
Ienergizer IT Services
Aug 2021 - Feb 2022 (6 months)
Assisted customers with travel bookings, modifications, cancellations, and refund requests. Maintained high customer satisfaction through prompt and accurate issue resolution.
IS
Assistant Executive – Customer Support
Ienergizer IT Services
Sep 2018 - Mar 2020 (1 year 6 months)
Provided end-to-end customer support through phone and email channels. Built strong customer relationships through effective communication and problem solving.
IS
Assistant Executive – Customer Support
Ienergizer IT Services
Sep 2018 - Mar 2020 (1 year 6 months)
Provided end-to-end customer support through phone and email channels. Built strong customer relationships through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration degree.
PC
P S Inter College
Higher Secondary, General Studies
Completed higher secondary education.
DS
DAV Public School
Secondary School, General Studies
Completed secondary school education.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
650k-700k INR
Social media
Job categories
Skills
Customer RetentionClient OnboardingClient EngagementService Delivery ManagementSLAEscalation HandlingStakeholder ManagementCross functional CoordinationVendor ManagementPartner Relationship Managementperformance reportingAnalyticsTeam LeadershipMentorProcess ImprovementCRM ToolsGalileoAmadeusSabreMicrosoft OfficeNegotiationConflict ResolutionCustomer SupportTravel BookingHealthcare OperationsStainless
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