Shaquille Pearson

I am a dedicated and detail-oriented Technical Support Specialist with a strong knowledge of computer systems, operating systems, and networking. My experience includes troubleshooting both hardware and software issues, providing user-friendly support, and ensuring smooth IT operations in fast-paced environments. I am eager to bring my problem-solving skills to a remote team and deliver excellent technical assistance.

Currently, I am completing my Level 3 Networking certification, which complements my practical experience gained during my internship at Ocean by H10 Hotels. There, I assisted users both remotely and on-site, installed and maintained PCs, network devices, and printers, and provided first-level troubleshooting for various IT issues. My commitment to continuous learning and improvement drives me to stay updated with the latest technologies and best practices in the IT field.