Open to opportunities

Oscar Kerr

@oscarkerr

Message

Dedicated IT professional with a strong commitment to continuous improvement.

Jamaica

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and skill development in a collaborative environment.

I am a dedicated and adaptable professional with a proven track record of being highly teachable and exceptionally hardworking. I thrive in dynamic environments and possess a strong commitment to continuous improvement, driven by a genuine passion for achieving excellence in every aspect of my professional endeavors.

In my current role as a Technical Support Officer at the Western Regional Health Authority, I provide reliable, high-quality technical support to over 300 users daily. My previous experience as an Information Technology Site Lead at VXI Jamaica Ltd allowed me to lead a team of technicians and support over 1500 employees, ensuring systems remained functional and secure. I approach challenges with enthusiasm and dedication, always striving to surpass goals and expectations.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Officer

Current

Western Regional Health Authority

Oct 2023 - Present (1 year 8 months)

Provided reliable, high-quality technical support to an average of 300+ users on a daily basis. Managed the active directory of domain and completed investigations to check reported errors, reproduce problems, and trace faults.

Technical Support Active Directory Management Troubleshooting System Administration

Information Technology Site Lead

VXI Jamaica Ltd

Mar 2020 - Oct 2023 (3 years 7 months)

Led a team of three Information Technology technicians across two properties. Set up a production floor of 500 seats with the correct applications and system to support clients from AT&T, Comcast, SiriusXM, and Hertz.

Team Leadership Technical Support Active Directory Management Troubleshooting

Information Technology Technician

VXI Jamaica Ltd

Oct 2018 - Mar 2020 (1 year 5 months)

Carried out new hardware installations and updates, keeping systems functional and secure. Supported 1000+ employees through resolving all systems' queries within robust environment.

Technical Support Active Directory Management Troubleshooting System Administration

Human Resources Assistant

RIU Mobay Hotel

Sep 2015 - Mar 2016 (6 months)

Assisted in the recruitment process by posting job listings and generating & analyzing HR reports. Handled basic employee inquiries and concerns while maintaining accurate and up to date employee records.

Recruitment HR Policies Employee Relations

Education

Degrees, certifications, and relevant coursework

Vector Technology Institute

Bachelor of Science, Information and Communication Technology

Completed a Bachelor of Science degree in Information and Communication Technology. The program covered key concepts and skills in the field.

HEART College of Innovation And Technology

Certification, Information Technology Essential

Completed professional development and certification in Information Technology Essentials. The program focused on foundational IT concepts and skills.