Open to opportunities

David Patterson

@davidpatterson

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Highly motivated IT Assistant with 3+ years of technical support experience.

Jamaica

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to tackle challenging IT problems.

I am a highly motivated and results-oriented IT Assistant with over three years of experience in providing technical support to a diverse range of users. My proven ability to troubleshoot hardware and software issues, configure systems, and maintain network efficiency has allowed me to excel in my roles. I pride myself on my strong communication and interpersonal skills, which ensure exceptional customer service and satisfaction.

Currently, I work as a Help Desk Technician at Island Outpost, where I provide technical support to end-users and assist with the setup and maintenance of network equipment. My freelance work as an IT Consultant has further honed my skills, allowing me to address complex network issues and develop custom POS systems tailored to specific operational needs. I am eager to leverage my skills and knowledge to contribute to a dynamic IT environment.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Consultant

Current

Self Employed

Jan 2022 - Present (3 years 5 months)

Provided on-call helpdesk support and managed network troubleshooting for various clients. Resolved printer issues and configured PCs, ensuring efficient office operations.

Firewall Reconfiguration Server Restoration Technical Support Customer Service System Configuration Help Desk Support P.O.S. System Management

Current

Help Desk Technician

Current

Island Outpost

Jun 2023 - Present (2 years)

Provided technical support to end-users via phone, email, and in-person to resolve hardware, software, and network issues. Diagnosed and troubleshot technical problems related to desktops, laptops, printers, and other peripherals.

Technical Support Troubleshooting System Configuration Customer Service Data Backup Active Directory

IT Assistant

Simpli Synergy

Jan 2022 - May 2023 (1 year 4 months)

Configured hardware and software, assisted in logging and monitoring PC performance, and acted as a Helpdesk agent. Installed and configured network equipment across hospitality properties.

Help Desk Customer Service Documentation IT Support Data Entry Performance Monitoring Communication Skills

Education

Degrees, certifications, and relevant coursework

Browns Town Community College

Associate Degree, Management Information Systems

2019 - 2021

Studied various subjects including Programming, Business Law, Computer Security, Web Development, and Customer Service as part of the Associate Degree in Management Information Systems.