Shaquille Alexander

I'm currently coordinating guest services at IGY Rodney Bay Marina, serving as a key contact for clients in person, by phone, email, and VHF. I resolve concerns professionally while maintaining a positive guest experience.

I maintain accurate records of vessel dockage, departures, utilities, and reservations for billing, and collaborate with teams to support safety, efficiency, and high service standards.

Previously at Black Gold Publishing, I promoted publications, tailored sales approaches to customer needs, built long-term client relationships, and reported on sales performance and market trends. I consistently met or exceeded sales targets through communication and negotiation.

At Km2 Solution, I supported Santander Consumer USA and Chrysler Capital customers across phone and chat channels, assisting with auto loan accounts and account issues. I was recognized as a Best Customer Satisfaction representative for multiple months.