KLKishmer Laurencin
@kishmerlaurencin
Experienced hospitality professional specializing in guest relations and resort operations.
Saint LuciaWhat I'm looking for
I am a friendly and resourceful hospitality professional with over 15 years' experience delivering high-quality guest relations, front desk operations, and resort service. I have a proven record of managing reservations, resolving guest concerns with professionalism, and training teams to maintain consistent service standards.
In roles from Sales Associate to Assistant Manager and House Manager, I coordinated daily operations, handled budgets and schedules, and developed organizational systems that improved efficiency and guest satisfaction. I am organized, guest-focused, and eager to bring strong communication and operational skills to a Guest Service Agent role at a leading resort.
Experience
Work history, roles, and key accomplishments
House Manager
Private Residence
Jan 2020 - Present (6 years 1 month)
Coordinated schedules, budgets, communications, and daily operations to ensure efficient household management and improve organizational workflows.
Assistant Manager
Ladera Resort & Spa
Jan 2015 - Jan 2020 (5 years)
Oversaw daily resort operations and front desk coordination, trained staff, and resolved guest issues to maintain high standards of service and operational efficiency.
Hostess
Ladera Resort & Spa
Jan 2009 - Jan 2015 (6 years)
Welcomed guests, managed reservations and seating, and provided personalized recommendations to ensure a warm first impression and seamless dining experiences.
Sales Associate
Ladera Resort & Spa
Jan 2005 - Jan 2009 (4 years)
Managed guest reservations and product sales, upsold resort packages, and maintained store presentation to drive engagement and repeat visits.
Education
Degrees, certifications, and relevant coursework
Leon Hess Comprehensive Secondary School
High School Diploma, General Secondary Education
Completed secondary education and obtained a High School Diploma at Leon Hess Comprehensive Secondary School in Castries, St. Lucia.
EDEd2go
Certificate (non-degree), Continuing Education
Completed additional training courses in sales, management, and human resources through Ed2go online continuing education.
Availability
Location
Saint LuciaAuthorized to work in
Job categories
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