Karina Febriani

I am a customer service and client relations professional with over five years of experience in the property industry, skilled at handling resident inquiries, resolving complaints, and supporting sales through strong relationship management.

I have managed administrative tasks, prepared daily reports, and coordinated inter-departmental communication while acting as a reliable liaison between management and residents to improve satisfaction and retention.

I also have retail and tutoring experience—including teaching English and BIPA to international learners—and created an English learning e-book for toddlers. I bring empathy, clear communication, and a customer-first mindset to every role.