Afanin Putri
@afaninputri
Experienced customer service officer dedicated to resolving customer issues.
IndonesiaWhat I'm looking for
I am an experienced and reliable customer service officer with a strong dedication to helping customers resolve issues. My extensive experience includes providing assistance in both email and text settings, ensuring that every customer interaction is handled with care and professionalism. I pride myself on my ability to communicate effectively and empathetically, which has allowed me to build strong relationships with both domestic and foreign clients.
Throughout my career, I have developed a diverse skill set that includes problem-solving, time management, and proficiency in various tools such as Microsoft Office and Zendesk. My role as a Validation Officer involved inputting client data and ensuring compliance with technical and regulatory requirements, showcasing my attention to detail and commitment to quality. Additionally, my experience as a Responsible Teacher in the Kampus Mengajar program allowed me to maximize my potential in teaching English while managing administrative finances as a Treasurer.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Luwjistik
Oct 2023 - Apr 2024 (6 months)
Experienced English Customer Service Officer providing responsive service to both domestic and foreign customers. Skilled in communication and problem-solving, ensuring customer satisfaction.
Validation Officer
Peeba Indonesia
Jan 2023 - Feb 2023 (1 month)
Responsible for inputting client data for marketing needs and ensuring compliance with technical and regulatory requirements. Reviewed and updated validation protocols and reports.
Responsible Teacher
Kampus Mengajar
Oct 2022 - Nov 2022 (1 month)
Maximized potential to teach English to students while managing administrative finances as Treasurer, showcasing strong organizational skills.
Cashier & Assistant Manager
Bakmi Keraton Yogyakarta
May 2022 - Jun 2022 (1 month)
Served customers as a Cashier and assisted the Manager in operations and meetings, ensuring a friendly and thorough service experience.
Education
Degrees, certifications, and relevant coursework
Ahmad Dahlan University
Bachelor of Education, English Education
2019 - 2023
Grade: 3.90
Studied in the English Education Department with a strong focus on developing language skills and teaching methodologies. Achieved a GPA of 3.90, demonstrating academic excellence and a commitment to education.
SMA Negeri 1 Seyegan
High School Diploma
2016 - 2019
Completed high school education with a focus on general studies, preparing for higher education and developing foundational skills.
SMP Negeri 1 Tempel
Middle School Diploma
2013 - 2016
Completed middle school education, focusing on essential academic skills and personal development.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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