Open to opportunities

Afanin Putri

@afaninputri

Message

Experienced customer service officer dedicated to resolving customer issues.

Indonesia

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and growth-oriented environment.

I am an experienced and reliable customer service officer with a strong dedication to helping customers resolve issues. My extensive experience includes providing assistance in both email and text settings, ensuring that every customer interaction is handled with care and professionalism. I pride myself on my ability to communicate effectively and empathetically, which has allowed me to build strong relationships with both domestic and foreign clients.

Throughout my career, I have developed a diverse skill set that includes problem-solving, time management, and proficiency in various tools such as Microsoft Office and Zendesk. My role as a Validation Officer involved inputting client data and ensuring compliance with technical and regulatory requirements, showcasing my attention to detail and commitment to quality. Additionally, my experience as a Responsible Teacher in the Kampus Mengajar program allowed me to maximize my potential in teaching English while managing administrative finances as a Treasurer.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Luwjistik

Oct 2023 - Apr 2024 (6 months)

Experienced English Customer Service Officer providing responsive service to both domestic and foreign customers. Skilled in communication and problem-solving, ensuring customer satisfaction.

Customer Service Communication Problem Solving Microsoft Office Zendesk Time Management Team Collaboration

Validation Officer

Peeba Indonesia

Jan 2023 - Feb 2023 (1 month)

Responsible for inputting client data for marketing needs and ensuring compliance with technical and regulatory requirements. Reviewed and updated validation protocols and reports.

Data Entry Validation Compliance Microsoft Office Time Management Reporting

Responsible Teacher

Kampus Mengajar

Oct 2022 - Nov 2022 (1 month)

Maximized potential to teach English to students while managing administrative finances as Treasurer, showcasing strong organizational skills.

Teaching English Language Administration Financial Management Team Collaboration Communication

Cashier & Assistant Manager

Bakmi Keraton Yogyakarta

May 2022 - Jun 2022 (1 month)

Served customers as a Cashier and assisted the Manager in operations and meetings, ensuring a friendly and thorough service experience.

Customer Service Team Management Communication Order Management

Education

Degrees, certifications, and relevant coursework

Ahmad Dahlan University

Bachelor of Education, English Education

2019 - 2023

Grade: 3.90

Studied in the English Education Department with a strong focus on developing language skills and teaching methodologies. Achieved a GPA of 3.90, demonstrating academic excellence and a commitment to education.