Kanwal Ishfaq
@kanwalishfaq
Administrative Operations Specialist with expertise in operational management and HR.
What I'm looking for
Results-oriented professional with over 5 years of experience in executive assistance, operational management, and HR. Proven track record of increasing client acquisition rates and improving operational efficiency. Skilled in project management, business process optimization, and staff training.
Key achievements include raising client acquisition rates from 25% to 80% and expanding a tutoring platform's network from 250 to 5,000 tutors. Adept at handling sensitive information and ensuring compliance with industry regulations.
Proficient in a range of tools including Microsoft Office Suite, Zoho CRM, and SEO platforms. Strong understanding of medical billing systems and EHR/EMR. Committed to leveraging diverse skills to contribute to dynamic projects and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Elaf Cuisines
Apr 2024 - Jun 2024 (2 months)
Oversaw daily operations of a Turkish restaurant, enhancing customer satisfaction and leading a team to achieve revenue growth. Implemented health and safety protocols and improved team communication.
Volunteer Worker for Young Women
Africa Advocacy Foundation
Mar 2023 - Nov 2023 (8 months)
Provided support to young women affected by domestic violence, demonstrating empathy and community engagement skills essential for HR Management.
Administrative Operations Specialist
Self Employed
Jan 2020 - Oct 2023 (3 years 9 months)
Results-oriented professional with over 5 years of experience in Executive Assistance, Operational Management, and HR. Achieved significant client acquisition and operational improvements in various roles.
Care Administrator
Oldsters Elite Home Care
Oct 2022 - Jul 2023 (9 months)
Implemented regulatory compliance initiatives and managed care plans, ensuring high-quality care delivery. Played a key role in staff management and training.
Executive Assistant & Administrator
Ohana Means Business
Oct 2022 - Jul 2023 (9 months)
Spearheaded client acquisition strategies and streamlined team operations, significantly increasing client ratings and revenue. Implemented effective communication channels and prepared professional documentation.
Project Manager & Marketing Expert
MyHobbyCourses
Oct 2020 - Dec 2022 (2 years 2 months)
Drove marketing strategies and project management initiatives to enhance brand visibility and streamline operations. Led customer support and intern recruitment efforts.
Executive Assistant
Gencore International
Jan 2021 - Mar 2022 (1 year 2 months)
Enhanced online presence and workflow efficiency through strategic content creation and process optimisation. Maintained task completion records and facilitated team communication.
Fundraising Assistant
Alkhidmat Foundation
Jan 2021 - Jan 2022 (1 year)
Orchestrated fundraising events and participated in council meetings to raise funds for underprivileged children, showcasing strong communication and organisational skills.
Education
Degrees, certifications, and relevant coursework
University of Gujrat
Bachelor of Business Administration, Human Resource Management
2016 - 2019
Grade: 3.59
Activities and societies: Participated in workshops and seminars including 'How To Incorporate Human Capital as an Asset in the Balance Sheet' and received a Certificate of Excellence for the Social Innovation Challenge.
Bachelor of Business Administration with a specialization in Human Resource Management. Completed a research project on the impact of employer branding on employee retention and participated in various workshops and seminars.
Availability
Location
Authorized to work in
Job categories
Skills
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