Kanwal IshfaqKI
Open to opportunities

Kanwal Ishfaq

@kanwalishfaq

Administrative Operations Specialist with expertise in operational management and HR.

United Kingdom

What I'm looking for

Seeking a dynamic role that leverages my diverse skills in operational management, HR, and client acquisition. Open to relocation for the right opportunity in a growth-oriented organization.

Results-oriented professional with over 5 years of experience in executive assistance, operational management, and HR. Proven track record of increasing client acquisition rates and improving operational efficiency. Skilled in project management, business process optimization, and staff training.

Key achievements include raising client acquisition rates from 25% to 80% and expanding a tutoring platform's network from 250 to 5,000 tutors. Adept at handling sensitive information and ensuring compliance with industry regulations.

Proficient in a range of tools including Microsoft Office Suite, Zoho CRM, and SEO platforms. Strong understanding of medical billing systems and EHR/EMR. Committed to leveraging diverse skills to contribute to dynamic projects and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

SE

Administrative Operations Specialist

Self Employed

Jan 2020 - Oct 2023 (3 years 9 months)

Results-oriented professional with over 5 years of experience in Executive Assistance, Operational Management, and HR. Achieved significant client acquisition and operational improvements in various roles.

OC

Care Administrator

Oldsters Elite Home Care

Oct 2022 - Jul 2023 (9 months)

Implemented regulatory compliance initiatives and managed care plans, ensuring high-quality care delivery. Played a key role in staff management and training.

GI

Executive Assistant

Gencore International

Jan 2021 - Mar 2022 (1 year 2 months)

Enhanced online presence and workflow efficiency through strategic content creation and process optimisation. Maintained task completion records and facilitated team communication.

AF

Fundraising Assistant

Alkhidmat Foundation

Jan 2021 - Jan 2022 (1 year)

Orchestrated fundraising events and participated in council meetings to raise funds for underprivileged children, showcasing strong communication and organisational skills.

Education

Degrees, certifications, and relevant coursework

University of Gujrat logoUG

University of Gujrat

Bachelor of Business Administration, Human Resource Management

2016 - 2019

Grade: 3.59

Activities and societies: Participated in workshops and seminars including 'How To Incorporate Human Capital as an Asset in the Balance Sheet' and received a Certificate of Excellence for the Social Innovation Challenge.

Bachelor of Business Administration with a specialization in Human Resource Management. Completed a research project on the impact of employer branding on employee retention and participated in various workshops and seminars.

Tech stack

Software and tools used professionally

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