Rhiannon Harris

I am an experienced and multiskilled business operations manager who leverages technology to improve efficiency and scale teams rapidly. I led a company-wide Microsoft-to-Google Workspace migration and managed IT operations to ensure minimal disruption.

At Candid Insurance Services / Clark UK I delivered £700k in cost savings through process re-engineering, scaled headcount from 30 to 200 in under a year, and increased team revenue by 150% through targeted system implementation and process improvements.

I lead full lifecycle projects—from requirements gathering and impact assessment through to training, implementation, and post-project review. I use data analytics and reporting to translate metrics into actionable improvements, support M&A integrations, and negotiate vendor contracts to meet operational needs.

I take a people-first approach to leadership, building multidisciplinary teams and embedding best practices while maintaining regulatory compliance (FCA, OFCOM). I enjoy solving bottlenecks, mentoring staff, and continuously learning to drive sustainable business growth.