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Rhiannon Harris

@rhiannonharris1

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Experienced business operations manager driving system migrations, process optimisation, and rapid team scaling.

United Kingdom

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What I'm looking for

I'm seeking a people-focused operations leadership role where I can lead system migrations, optimise processes, scale teams, and deliver measurable cost savings while continuing to grow technically and develop teams.

I am an experienced and multiskilled business operations manager who leverages technology to improve efficiency and scale teams rapidly. I led a company-wide Microsoft-to-Google Workspace migration and managed IT operations to ensure minimal disruption.

At Candid Insurance Services / Clark UK I delivered £700k in cost savings through process re-engineering, scaled headcount from 30 to 200 in under a year, and increased team revenue by 150% through targeted system implementation and process improvements.

I lead full lifecycle projects—from requirements gathering and impact assessment through to training, implementation, and post-project review. I use data analytics and reporting to translate metrics into actionable improvements, support M&A integrations, and negotiate vendor contracts to meet operational needs.

I take a people-first approach to leadership, building multidisciplinary teams and embedding best practices while maintaining regulatory compliance (FCA, OFCOM). I enjoy solving bottlenecks, mentoring staff, and continuously learning to drive sustainable business growth.

Experience

Work history, roles, and key accomplishments

Gym Owner

Self Employed

Jan 2015 - Oct 2017 (2 years 9 months)

Managed day-to-day operations of an independent gym, overseeing finance, contract negotiations, and recruitment of coaching staff while improving operational processes.

Operations Management Contract Negotiation Financial Management Recruitment Staff Training Vendor Management Budgeting

Senior Sales Consultant

EE Ltd

Oct 2016 - May 2017 (7 months)

Exceeded sales KPIs as a senior sales consultant, led and coached teams of up to 5 staff, and managed stock forecasting and store performance improvements.