Shantae Strickland

With over three years of experience in healthcare call center environments, I have honed my skills in delivering exceptional customer support and collaborating with multi-disciplinary teams. My current role as a Customer Experience Specialist at CVS Health has allowed me to conduct comprehensive training for new employees, ensuring they understand our operations and the importance of customer service excellence.

In addition to training, I perform detailed analyses and updates in Salesforce, optimizing our CRM system to enhance functionality and improve customer interactions. My commitment to quality is evident in my meticulous documentation of customer interactions and my ability to assess and refine internal procedures through data-driven recommendations.

Previously, as a Culinary Manager at Revolucion Coffee and Juice, I managed customer relations and maintained high service standards while training new employees. My experience as a Customer Accounts Representative at Max’s Wine Dive further solidified my ability to foster positive client relations and maintain data integrity. I am passionate about leveraging my skills to contribute to a dynamic team focused on delivering outstanding customer experiences.