Shan Resty

As an Office Manager, I oversee documentation, financial administration, and operational coordination. I ensure compliance and data security while managing daily activities and supporting employees. My role includes cash management, information management, and facilities management to maintain an efficient office environment.

In my role as a User Onboarding and Support Specialist, I verify user data, respond to inquiries, and guide customers through the onboarding process. I monitor for fraudulent activity and ensure compliance with regulatory requirements, contributing to improved user acquisition and satisfaction.

As Support Group Lead, I ensured high customer satisfaction by resolving issues and providing knowledgeable service. I generated reports, conducted product training, and mentored team members while managing administrative tasks to enhance office efficiency.

In my role as a Customer Success Officer, I maintained relationships with customers, recorded order information, and generated sales leads. I provided training to the team and conducted market research to enhance product performance.

As an Assistant Retail Supervisor, I addressed customer queries, ensured timely resolution of issues, and managed daily operations. I handled petty cash, maintained stock accuracy, and provided performance reports to achieve sales targets.

Bachelor of Arts in Social Work Administration, focusing on the principles and practices of social work, community engagement, and administrative skills.

Completed A-Levels, which provided a strong foundation in various subjects, preparing for higher education.

Certificate in Basic Computing, covering essential computer skills and applications necessary for effective management and administration.