Looking for a job

Angella Elizabeth Nakitende

@angellanakitende

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Experienced customer service professional skilled in client coordination, communication, and problem resolution.

Uganda

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What I'm looking for

I seek a client focused role where I can apply strong communication, problem solving customer service and administrative skills, contributing to service delivery

I am an experienced customer service professional with a proven track record in client focused and coordination roles. I excel at clear verbal and written communication, empathetic customer engagement, accurate record keeping and timely resolution of client concerns.

My background includes administrative and program coordination positions where I handled inquiries, managed schedules, maintained client records, oversaw program implementation and tracked activities to completion. I bring strong time management, attention to detail, teamwork and practical computer skills (Microsoft Office, Kobo, email, internet) to support service delivery and operational needs.

Experience

Work history, roles, and key accomplishments

Current

Administrative Secretary

Current

Emen Memorial School

Jan 2024 - Present (2 years 3 months)

I am an Administrative Secretary at Emen Memorial School. Responsible for:
• Handle incoming and outgoing calls, emails and inquiries from clients.
• Provide clear and accurate information on school services.
• Resolve client concerns, complaints and escalate issues when necessary.
• Collect, verify and update client data during administrative requests.
• Greet and welcome guests upon arrival.

Empathy Problem Solving Teamwork Communication Data Entry Computer Literacy Listening Escalations Complaint Handling Time Management Customer Service Patience

Program coordinator

Mengo Youth Development Link

Jan 2022 - Dec 2023 (1 year 11 months)

• Oversaw the day to day implementation of all projects and programs.
• Maintained accurate client records and reports.
• Communicated clearly with clients, partners and stakeholders to ensure excellent service delivery.
• Schedule meetings and manage calendars while ensuring timely follow ups.
• Tracked activities and ensured timely completion of assigned tasks.

Project Management Project Coordination Project Planning Reporting Complaint Handling Teamwork Data Entry Time Management Communication Stakeholder Management Records Management Computer Literacy

Program Coordinator

Mengo Youth Development Link (MYDEL)

Jan 2022 - Dec 2023 (1 year 11 months)

Oversaw the day-to-day implementation of programs, maintaining accurate client records and activity reports. Coordinated with clients, partners, and stakeholders, scheduling meetings and managing calendars to ensure timely follow-ups and task completion.

Program Coordination Stakeholder Management Reporting Scheduling Calendar Management Timely Follow Ups Project Management Data Management