Freda Phyllis
@fredaphyllis
Administrative and operations officer skilled in records management, procurement and customer service.
UgandaWhat I'm looking for
I am an Administrative and Operations Officer with over four years of hands-on experience in administrative management, records and archives, procurement, inventory control and customer service. I hold a Bachelor's Degree in Records and Archives Management from Makerere University and currently manage daily operations, staff data, procurement processes and customer satisfaction reporting at Norvik Hospital.
I consistently deliver accurate records management, efficient office systems and strong stakeholder communication while maintaining confidentiality and high ethical standards. I am proficient in Microsoft Office, have basic accounting and HR experience, and a track record of improving service delivery, coordinating meetings and supporting institutional operations.
Experience
Work history, roles, and key accomplishments
Administrative Officer
Norvik Hospital
Jan 2023 - Present (2 years 9 months)
Manage daily administrative and operations functions including records management, procurement, inventory, and customer service; compile and submit daily/weekly/monthly reports and improved service flow and records confidentiality since January 2023.
Admin and PR Officer
PCF
Jan 2022 - Dec 2022 (11 months)
Organized management meetings, supervised support staff, maintained business and financial records, and managed procurement of office supplies (Jan 2022–Dec 2022).
Cashier
Norvik Hospital
Apr 2021 - Dec 2021 (8 months)
Managed daily cash and cheque transactions, prepared daily cash summary reports, reconciled vouchers, posted receipts to patient accounts and resolved customer billing inquiries (Apr 2021–Dec 2021).
Administrative Assistant
Norvik Hospital
Dec 2019 - Mar 2021 (1 year 3 months)
Supported hospital directors with communication and coordination, maintained hard/soft registries, managed stock and schedules, and handled incoming official correspondence (Dec 2019–Mar 2021).
Education
Degrees, certifications, and relevant coursework
MUMakerere University
Bachelor of Records and Archives Management, Records and Archives Management
2018 - 2022
Completed a Bachelor’s Degree in Records and Archives Management with practical experience in records management and administrative support.
Mengo Senior School
Uganda Advanced Certificate of Education, Advanced Certificate (U.A.C.E.)
2016 - 2017
Attended Mengo Senior School and completed U.A.C.E. studies.
Rubaga Girls Secondary School
Uganda Certificate of Education, Secondary Education (U.C.E.)
2012 - 2015
Completed Uganda Certificate of Education (U.C.E.) studies.
Kiddawalime Primary School
Primary Leaving Examination (P.L.E.), Primary Education
2003 - 2011
Completed primary education and obtained the P.L.E. qualification.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
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