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Shanoya Salmon

@shanoyasalmon

I resolve customer issues, process loans, and retain clients across financial services, transportation, retail, and call center operations.

Jamaica
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What I'm looking for

I'm looking for a customer-facing role where I can resolve client concerns, build strong relationships, support financial or account-related processes, and deliver professional service in a fast-paced environment.

I'm currently processing loan applications at WorldNet MicroFinances, guiding clients through financial requirements, assessing eligibility, and maintaining confidentiality while building trust.

At STETA, I assist customers with transportation-related inquiries and support them in obtaining road licenses through clear, consistent communication.

Previously, I supported shoppers at Conduent with order inquiries, account support, product information, and issue resolution in a high-volume environment. At Sutherland Global, I retained customers by resolving concerns, documenting interactions accurately, and meeting retention targets.

My background also includes retail transactions, cash handling, store organization, restocking, and daily operations at Santa Records Mart. I bring a customer-focused approach, strong problem-solving, and professional service to fast-paced settings.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SA

Sydney Pagon STEM Academy

High School Diploma, General Studies

Completed high school education with 5 CSEC subjects.

LS

Lacovia High School

High School Diploma, General Studies

Attended Lacovia High School for secondary education.

Tech stack

Software and tools used professionally

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