Open to opportunities

Sheneice Gray

@sheneicegray

Message

Customer service professional focused on solving problems and driving satisfaction.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can resolve issues, support customers, contribute to sales, and grow within a collaborative team.

I am a customer service and sales professional with hands-on experience across call centers, reservations, retail optics, and credit review functions. I consistently apply strong communication, attention to detail, and data-entry accuracy to resolve customer issues and support operational goals.

My roles have included reservation specialist, credit specialist/loan reviewer, branch manager in retail optics, and office administrative work, which taught me customer-facing problem solving, upselling techniques, and team collaboration. I have experience managing high-volume inbound calls, processing transactions accurately, and implementing customer feedback loops to improve service quality.

I bring practical technical skills with Microsoft Office (Excel, Word, PowerPoint), basic data-entry systems, telephone etiquette, and first-aid knowledge, paired with demonstrated ability to prepare documents, coordinate meetings, and present information. I pride myself on reliability, clear written and verbal communication, and a focus on improving client satisfaction.

Outside work I have held leadership roles in community and church groups and enjoy photography, traveling, cooking, and dancing. I am eager to join a dynamic team where I can contribute to excellent customer experiences and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Current

Credit Specialist / Loan Reviewer

Current

Sutherland Global Services

Dec 2018 - Present (7 years 2 months)

Reviewed loan applications and performed credit assessments to ensure compliance and accuracy, supporting risk management processes since role start.

Credit Review Loan Processing Risk Assessment Data Entry Record keeping Microsoft Excel Compliance

Reservation Specialist / Sales Agent

Arise Global

Oct 2023 - Oct 2024 (1 year)

Managed high-volume inbound reservation calls, resolved complex booking issues, processed transactions accurately, and upsold services to increase revenue.

Customer Support Upselling Data Entry Problem Solving Communication

Ophthalmic Dispenser / Branch Manager

Optical Solutions International Limited

Nov 2016 - Dec 2018 (2 years 1 month)

Managed branch operations and dispensed ophthalmic products across Portland and St Mary branches, improving service delivery and sales performance.

retail management Vision Product Dispensing Customer Service Sales Inventory Management Staff Supervision Record keeping

Customer Service Representative

Xerox

Sep 2016 - Feb 2017 (5 months)

Managed customer inquiries and resolved service issues to improve satisfaction during tenure. Performed data entry and handled complaint resolution workflows.

Customer Service Data Entry Complaint Resolution Microsoft Office Typing Record keeping

Sales Representative

Ibex Global

Jun 2016 - Sep 2016 (3 months)

Executed sales activities and engaged customers to drive revenue during a short-term sales role. Addressed customer needs and supported lead conversion.

Customer Engagement Communication Upselling Team Collaboration Problem Solving

Data Entry Specialist

Sutherland Global Services

Jan 2013 - Nov 2013 (10 months)

Performed accurate data entry and record maintenance across client systems, supporting operational workflows and reporting between Jan 2013 and Nov 2013.

Data Entry Record keeping Microsoft Excel Attention To Detail Typing Administrative Support

Office Administrative Clerk

Annotto Bay Police Station

Jul 2008 - Aug 2008 (1 month)

Provided administrative support including message taking, call transfers, document preparation, and general office record keeping.

Administrative Support Record keeping document preparation Microsoft Office Typing

Education

Degrees, certifications, and relevant coursework

Mary Mount High School

Caribbean Secondary Education Certificate, Secondary Education

2006 - 2011

Activities and societies: Member of Girls Guide (4 years); Member of 4H Club (2 years)

Completed Caribbean Secondary Education Certificate (CSEC) at Mary Mount High School with passes in English A, English B, Social Studies, Integrated Science, Mathematics, Human and Social Biology, and Information Technology.