Open to opportunities

Shannon Swain

@shannonswain

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Goal-oriented professional with 20+ years in learning and marketing.

United States

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What I'm looking for

I seek a role that fosters collaboration and innovation, focusing on customer success and program management.

With over 20 years of experience in learning, marketing, and program management, I am a goal-oriented and empathetic professional dedicated to driving customer satisfaction and fostering collaborative cultures. My expertise as a certified customer success manager allows me to create tailored experiences that align with business objectives and enhance client relationships.

Throughout my career, I have consistently achieved significant performance improvements, including a 25% increase in engagement and satisfaction rates through data analysis and strategic roadmaps. My ability to build strong partnerships across organizational levels has been instrumental in driving success initiatives and resolving conflicts, ensuring alignment on objectives and KPIs.

I am passionate about leveraging my skills in program design, training, and stakeholder engagement to contribute to organizational growth and client success. I thrive in environments that value collaboration and innovation, and I am eager to take ownership of initiatives that promote a positive impact on both the business and its clients.

Experience

Work history, roles, and key accomplishments

Program Manager

MISD/AISD/LCISD

Jan 2009 - Jan 2024 (15 years)

Developed strategic roadmaps and scalable content, achieving a 20% annual performance improvement. Conducted data analysis for program enhancements, resulting in a 25% increase in engagement and satisfaction rates. Collaborated cross-functionally to align objectives and KPIs.

Program Management Data Analysis Stakeholder Engagement Strategic Planning CRM Systems Performance Cross Functional Collaboration Customer Satisfaction Agile Methodologies

Retail Sales & Operations Manager

Destinations

Jan 2018 - Jan 2021 (2 years 11 months)

Recruited and mentored a team of sales representatives, optimizing onboarding and enhancing customer satisfaction. Engaged in budget-conscious sales planning, achieving a 15% reduction in expenditures while meeting revenue targets.

Sales Management Team Leadership Customer Satisfaction Budget Management Training Development Cross Functional Collaboration Inventory Management Coaching

Lead Specialist

Texas Tech University

Apr 2002 - Jan 2009 (6 years 9 months)

Assisted in the management of a grant-funded education program, achieving a 25% increase in engagement. Recruited and trained a cross-functional team, fostering outreach and program growth.

Program Management Community Engagement Risk Management Performance Analysis Outreach Cross Functional Collaboration Continuous Improvement

Benefits & Claims Manager

69th Street Chiropractic

May 1998 - Feb 2000 (1 year 9 months)

Managed healthcare business office operations, optimizing billing processes and resolving claim disputes. Ensured compliance with medical coding standards to promote efficient practices.

Healthcare Management Medical Coding Dispute Resolution Compliance Financial Management Communication

Education

Degrees, certifications, and relevant coursework

Texas Tech University

Masters of Education, Education

2002 - 2009

Assisted in the development, implementation, and management of a higher education, nonprofit, grant-funded education program. Collaborated closely with the leadership team to develop and implement highly customized programs for clients, achieving a 25% increase in engagement and customer satisfaction.