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Trish Lykkebak

@trishlykkebak

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Strategic Program Manager / Client Success / Operations

United States

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What I'm looking for

I am looking for a role that fosters collaboration and drives business growth.

Professional Summary

Results-driven Strategic Program Manager with 15+ years of experience leading complex programs, optimizing workflows, and driving business transformation. Proven ability to enhance operational efficiency, streamline processes, and improve team performance through data-driven decision-making. Skilled in stakeholder management, strategic planning, and delivering high-impact results that exceed KPIs. Passionate about driving growth, aligning program initiatives with organizational goals, and fostering cross-functional collaboration.

Core Competencies

Program & Project Management

Operational Efficiency & Workflow Optimization

Strategic Planning & Execution

CRM & Data Systems Management

Cross-Functional Team Leadership

Risk Management & Issue Resolution

Data Analytics & Performance Metrics

KPI Tracking & Performance Optimization

Stakeholder & Vendor Management

Budgeting & Resource Allocation

Key Achievements

· $5M Revenue Growth:Managed 3,000+ accounts at MGMA, generating $5M in annual revenue through strategic program management.

· Operational Efficiency:Spearheaded process optimizations, reducing lead response time by 20% and enhancing cross-functional collaboration.

· Program Leadership:Led the FedEx Alliance Program, optimizing partner performance and improving operational efficiency across teams.

· Vendor Management:Oversaw 25 vendor accounts at GoToTrish, generating $100K in annual gross profit and strengthening vendor relationships.

· Digital Engagement:Enhanced marketing programs, driving a 40% increase in engagement and improving lead conversion metrics.

Event Program Success:Managed programs generating 300+ qualified leads per event, contributing to significant business growth.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

CounterPart

Led strategic program execution for the FedEx Alliance Program, improving partner engagement and revenue growth. Optimized workflows and service delivery through cross-functional collaboration, developing data-driven strategies to enhance program effectiveness and partner satisfaction.

Program Management Cross Functional Collaboration Data Driven Workflow Optimization Partner Engagement

Client Success Manager

Firegang Dental Marketing

Managed program onboarding for over 40 dental offices, increasing upsells by 10%. Designed and executed tailored strategies to ensure program success and maximize ROI, utilizing data analytics to track and improve program performance.

Onboarding Data Analytics Program Management ROI

Retail Business Owner

GoToTrish

Managed vendor relations and sales strategies, generating over $100K in annual revenue. Developed effective marketing and operational strategies to enhance business performance.

Vendor Management Sales Strategy Revenue Marketing Business Operations

Marketing Specialist

Financial Educators Federal Credit Union

Led multi-campus marketing programs that resulted in a 50% increase in membership. Developed and implemented marketing strategies to enhance brand visibility and engagement.

Marketing Strategy Membership Development Program Management Engagement

Marketing Consultant

Freelance

Developed branding, CRM, and digital marketing strategies for diverse industries. Provided tailored marketing solutions to enhance client engagement and business growth.

Branding Digital Marketing Client Engagement

Marketing & Sales Director

employU, Inc.

Drove a 35% rise in client placements and a 45% increase in referrals through effective marketing and sales strategies. Managed cross-functional teams to achieve organizational goals.

Sales Strategy Team Management Marketing Client Placement