Heidi Elkin
@heidielkin
Strategic leader focused on customer success and team development.
What I'm looking for
I am a strategic and results-driven leader with extensive experience in customer success, relationship management, and project leadership. My passion lies in mentoring high-performing teams and fostering collaboration to create a results-oriented culture. I have a proven track record of managing complex customer and internal partner support, delivering innovative solutions that enhance satisfaction and engagement.
Throughout my career, I have excelled in strategic planning, process improvement, and KPI management to ensure alignment with business objectives. My exceptional communication skills and strong problem-solving abilities allow me to build lasting relationships and navigate dynamic environments effectively. I am dedicated to driving customer success and innovation to support organizational growth and excellence.
Experience
Work history, roles, and key accomplishments
Customer Success & Operations Manager
Microsoft
Jun 2021 - Nov 2024 (3 years 5 months)
Drove strategic leadership and team management, fostering a collaborative and high-performing environment that exceeded performance metrics. Delivered exceptional customer success and relationship management by cultivating strong client and internal partnerships. Managed complex, cross-functional projects, ensuring seamless execution and timely delivery.
Lead & Clinical Nurse
M Health Fairview & Children’s
Nov 2017 - Feb 2020 (2 years 3 months)
Led and mentored clinical staff by promoting evidence-based practices and enhancing care quality to improve patient outcomes. Facilitated clear communication among multidisciplinary teams, improving collaboration and ensuring a seamless patient experience. Analyzed clinic metrics and resource allocation patterns to optimize staffing schedules, enhancing operational efficiency.
Intervention Studies Teacher
Osceola High School
Sep 2016 - Apr 2017 (7 months)
Designed and delivered engaging customized lessons for a diverse group of 30 students, effectively addressing individual learning styles and improving comprehension. Monitored and analyzed student progress, providing tailored academic support and resolving learning challenges to foster measurable growth. Implemented innovative and evidence-based teaching strategies to close instructional gaps and
Education
Degrees, certifications, and relevant coursework
American Military University
B.B.S Business Administration and Management, Business Administration and Management
Pursuing a Bachelor of Business Administration and Management. Coursework includes core business principles, finance, marketing, and organizational behavior.
St Catherine University
B.B.S Adult Education, Adult Education
Completed a Bachelor of Business Studies in Adult Education. Focused on principles of adult learning, curriculum design for adult learners, and program evaluation methods.
Wisconsin Indianhead Technical College
A.A.S. Education, Education
Obtained an Associate of Applied Science in Education. Focused on foundational educational principles and practical teaching skills relevant to teaching.
University of Wisconsin Stout
B. S. Education, Education
Completed a Bachelor of Science in Education. Studied pedagogical theories, curriculum development, and classroom management techniques.
Century College
A.A.S. Nursing, Nursing
Earned an Associate of Applied Science in Nursing. Coursework and clinical rotations covered patient care, pharmacology, and medical-surgical nursing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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