HE
Open to opportunities

Heidi Elkin

@heidielkin

Strategic leader focused on customer success and team development.

United States

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and supports career growth.

I am a strategic and results-driven leader with extensive experience in customer success, relationship management, and project leadership. My passion lies in mentoring high-performing teams and fostering collaboration to create a results-oriented culture. I have a proven track record of managing complex customer and internal partner support, delivering innovative solutions that enhance satisfaction and engagement.

Throughout my career, I have excelled in strategic planning, process improvement, and KPI management to ensure alignment with business objectives. My exceptional communication skills and strong problem-solving abilities allow me to build lasting relationships and navigate dynamic environments effectively. I am dedicated to driving customer success and innovation to support organizational growth and excellence.

Experience

Work history, roles, and key accomplishments

MI

Customer Success & Operations Manager

Microsoft

Jun 2021 - Nov 2024 (3 years 5 months)

Drove strategic leadership and team management, fostering a collaborative and high-performing environment that exceeded performance metrics. Delivered exceptional customer success and relationship management by cultivating strong client and internal partnerships. Managed complex, cross-functional projects, ensuring seamless execution and timely delivery.

MC

Lead & Clinical Nurse

M Health Fairview & Children’s

Nov 2017 - Feb 2020 (2 years 3 months)

Led and mentored clinical staff by promoting evidence-based practices and enhancing care quality to improve patient outcomes. Facilitated clear communication among multidisciplinary teams, improving collaboration and ensuring a seamless patient experience. Analyzed clinic metrics and resource allocation patterns to optimize staffing schedules, enhancing operational efficiency.

OS

Intervention Studies Teacher

Osceola High School

Sep 2016 - Apr 2017 (7 months)

Designed and delivered engaging customized lessons for a diverse group of 30 students, effectively addressing individual learning styles and improving comprehension. Monitored and analyzed student progress, providing tailored academic support and resolving learning challenges to foster measurable growth. Implemented innovative and evidence-based teaching strategies to close instructional gaps and

Education

Degrees, certifications, and relevant coursework

American Military University logoAU

American Military University

B.B.S Business Administration and Management, Business Administration and Management

Pursuing a Bachelor of Business Administration and Management. Coursework includes core business principles, finance, marketing, and organizational behavior.

St Catherine University logoSU

St Catherine University

B.B.S Adult Education, Adult Education

Completed a Bachelor of Business Studies in Adult Education. Focused on principles of adult learning, curriculum design for adult learners, and program evaluation methods.

Wisconsin Indianhead Technical College logoWC

Wisconsin Indianhead Technical College

A.A.S. Education, Education

Obtained an Associate of Applied Science in Education. Focused on foundational educational principles and practical teaching skills relevant to teaching.

University of Wisconsin Stout logoUS

University of Wisconsin Stout

B. S. Education, Education

Completed a Bachelor of Science in Education. Studied pedagogical theories, curriculum development, and classroom management techniques.

Century College logoCC

Century College

A.A.S. Nursing, Nursing

Earned an Associate of Applied Science in Nursing. Coursework and clinical rotations covered patient care, pharmacology, and medical-surgical nursing.

Tech stack

Software and tools used professionally

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Heidi Elkin - Customer Success & Operations Manager - Microsoft | Himalayas