LaShandra Miller
@lashandramiller
Experienced Customer Success Account Manager
What I'm looking for
As a seasoned Customer Success Account Manager with over 10 years of experience, I have a proven track record of driving revenue growth and delivering exceptional customer satisfaction. With a strong background in project management, financial management, and customer service, I excel in fast-paced environments and thrive in leadership roles. My expertise in multi-tasking, computer proficiency, and self-motivation enables me to work effectively independently or as a team member.
Throughout my career, I have demonstrated my ability to analyze and evaluate data to identify trends and patterns, improve operational efficiency, and drive patient outcomes. My exceptional communication and problem-solving skills have earned me a reputation as a strong communicator and team player. I am passionate about leveraging my expertise to drive customer success and contribute to the growth of a renowned organization.
With a strong foundation in healthcare and customer service, I am confident in my ability to provide exceptional customer service, manage patient records, and ensure compliance with HIPAA regulations. I am excited to bring my skills and experience to a new role and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Sr. Patient Success Specialist
Natera Inc
Jan 2023 - Present (2 years 5 months)
Implemented patient-centered initiatives to enhance patient experience and satisfaction. Analyzed patient data for operational efficiency and coordinated team meetings and events. Provided exceptional customer service and ensured compliance with HIPAA regulations.
Sr. Patient Access Representative
UT Physicians
Jan 2021 - Jan 2023 (2 years)
Led operational projects and coordinated team meetings to improve patient registration processes. Collaborated with healthcare providers for seamless patient care and performed audits on patient accounts.
Patient Register III
Memorial Hermann Hospital
Jan 2019 - Feb 2021 (2 years 1 month)
Served as a liaison between patients and insurance companies, ensuring accurate claims processing. Trained new staff and implemented workflow improvements to enhance patient satisfaction.
Office Manager/Treatment Coordinator
Rodeo Dental & Orthodontics
Jan 2018 - Jan 2019 (11 months)
Managed office policies and procedures, improving efficiency and patient experience. Developed training programs for staff and implemented marketing strategies to attract new patients.
Financial Counselor - Supervisor
St. Joseph Medical Center
Dec 2014 - Jan 2018 (3 years 1 month)
Developed training programs for financial counselors and analyzed financial data to improve revenue. Coordinated with departments for seamless patient financial experiences.
Education
Degrees, certifications, and relevant coursework
LaShandra hasn't added their education
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