Shannon Rowell

I’m a customer experience and operations professional with a strong background in high-volume, service-driven environments. I manage patient and customer interactions across phone, email, and messaging platforms, coordinating timely responses, appointment scheduling, and logistical planning while keeping records accurate.

I’m HIPAA-trained and focused on confidentiality, discretion, and sensitive-data handling. I resolve customer concerns with clarity and empathy, follow structured workflows and internal procedures to maintain efficiency, and collaborate across departments—while also working independently to manage active client-facing priorities and improve service delivery.