Shannon Johnson

Investigated and resolved complex claims including liability, SIU, Total Loss, Catastrophe, and Bodily Injury. Applied extensive knowledge of insurance contracts, state laws, and regulations to settle claims efficiently and within approved limits.

Evaluated insurance coverage based on claim reports, policies, and applicable statutes to determine claim acceptance. Managed complex litigated claims, set and revised case reserves, and ensured prompt payment to claimants.

Conducted 24/7 nationwide accident scene investigations for trucking companies, coordinating with law enforcement and clean-up services. Managed daily property insurance claims, dispatching adjusters and overseeing files from inception to completion.

Provided comprehensive legal assistance for defense litigation, real estate, product liability, and civil rights cases. Prepared all pleadings, orders, interrogatories, and correspondence, ensuring accurate and timely federal court filings.

Managed family and criminal law cases, preparing motions, orders, affidavits, and correspondence. Handled court filings, calendaring, and maintained consistent client communication regarding case statuses and scheduling.

Served as Court Clerk for federal cases, including infractions on military bases and government land, hunting violations, and drug/weapons cases. Prepared case files, assisted attorneys, and maintained courtroom order.

Managed payroll, billing, collections, and accounts payable/receivable using QuickBooks Pro. Coordinated projects, including design and bidding for major events like the Super Bowl performance stages, and maintained daily spreadsheets.

Oversaw home appraisal management for multiple lending companies, processing and collecting appraisals from hundreds of appraisers nationwide. Maintained daily spreadsheets, email bulletins, and managed extensive communication with lenders and appraisers.

Supported a sole practitioner in bankruptcy, real estate, and probate law, preparing all necessary pleadings and court documents. Managed transcription, court filings across multiple jurisdictions, and scheduled attorney dockets.

Attended the University of Tennessee in Knoxville, TN. Focused on general studies during the period of attendance.

Attended the University of Alaska in Anchorage, AK. Pursued general studies during the period of attendance.

Completed high school education at Rich East High School in Park Forest, IL. Graduated with a focus on general academic subjects.