Zaniqua User
@zaniquauser
Care Coordinator at Centene who coordinated a healthcare documentation audit with a three-person team.
United StatesWhat I'm looking for
At Centene, I supported healthcare member operations by researching account discrepancies, addressing concerns, and coordinating follow-up. I also provided workflow guidance and training support to team members.
I coordinated a multi-month healthcare documentation audit project with a three-person team, organizing assignments, tracking progress, and monitoring deliverables. I reviewed documentation for accuracy, completeness, and compliance with established procedures.
At MedCost, I supported customer and insurance billing operations by investigating payment variances and account exceptions. I contributed to workflow automation and process improvements that increased billing efficiency by approximately 15%.
Earlier, I supported member and customer service at Cigna and GoHealth LLC, and provided administrative, travel, and event coordination at FlyRight. I also assisted with billing inquiries and payment processing at Quest Diagnostics.
Experience
Work history, roles, and key accomplishments
Supported healthcare member operations by reviewing account information, addressing member concerns, and researching discrepancies. Led a multi-month documentation audit project and provided workflow guidance and training to team members.
Billing Analyst
MedCost
Nov 2022 - Jul 2024 (1 year 8 months)
Researched account discrepancies and resolved billing issues, contributing to workflow automation that increased billing efficiency by approximately 15%. Collaborated with internal departments to support timely resolutions.
Assisted members with inquiries and account-related concerns, researched questions, and maintained accurate account information following service procedures.
Supported customer retention by reviewing account information, identifying needs, and resolving concerns. Maintained accurate records and balanced service, retention, and documentation responsibilities.
Administrative Assistant
FlyRight
Nov 2017 - Dec 2018 (1 year 1 month)
Provided administrative and clerical support including scheduling, correspondence, and recordkeeping. Coordinated student travel arrangements and planned events to foster a positive culture.
Assisted with billing inquiries, processed debit and credit card payments, and maintained accurate records following confidentiality procedures.
Education
Degrees, certifications, and relevant coursework
Coursera
AAPC Medical Biller Professional Certificate, Medical Billing
AAPC Medical Biller Professional Certificate from Coursera, completed in October 2026.
Strayer University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Strayer University, completed in September 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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