Open to opportunities

Vanessa Souvandy

@vanessasouvandy

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Experienced healthcare administrative professional specializing in operations and staffing.

United States

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What I'm looking for

I seek a role in a values-driven organization where I can lead administrative and staffing operations, improve processes, and support inclusive, sustainable growth while advancing my healthcare operations career.

I am an experienced healthcare administrative professional with a strong background in staffing, credentialing, and office management. I have led credentialing and onboarding processes, managed client accounts, coordinated staffing coverage, and overseen front-desk and billing operations in clinical settings.

My background includes roles in healthcare staffing, clinic office management, insurance verification, claims support, and customer service. I have improved reporting accuracy, reduced document errors, and supported payroll, scheduling, and workforce planning using tools like Excel and EMR systems.

I prioritize diversity, inclusion, employee development, sustainability, and social responsibility and seek to contribute meaningfully to organizations that share those values while continuing to grow as an administrative and healthcare operations leader.

Experience

Work history, roles, and key accomplishments

Current

Customer Advocate

Current

Freedom Mortgage

May 2025 - Present (6 months)

Assisted borrowers during loan closings by obtaining and organizing required documents, reducing document-related errors by 15% and maintaining a 98% borrower satisfaction rate.

Loan Documentation Customer Advocacy & Compliance Reporting Remote Customer Service

Current

Account Manager & Employment Specialist

Current

Express Healthcare Staffing

Jan 2025 - Present (10 months)

Oversee client accounts, coordinate shift coverage, and lead credentialing and onboarding processes to meet staffing needs and ensure compliance across clinician placements.

Recruitment Credentialing Onboarding Scheduling Payroll Excel Candidate Sourcing Client Relationship Management

Office and Medical Manager

Iowa Chiropractic Clinic, PC

Feb 2024 - Aug 2024 (6 months)

Managed administrative staff, insurance verification, patient scheduling, and front-desk operations while ensuring regulatory compliance and overseeing financial and inventory tasks.

Insurance Verification Patient Scheduling EMR Front Desk Operations Billing & Compliance Financial Reporting

Customer Service Representative

Wellmark Blue Cross and Blue Shield

Oct 2022 - Dec 2023 (1 year 2 months)

Handled inbound member inquiries on benefits, claims, appeals, and authorizations while verifying HIPAA information and improving monthly financial report accuracy by 20% using Excel.

Customer Service Excel (VLOOKUP Inbound Calls Reporting Data Analysis