Des Angel

I've supported prospective, current, and returning students at Blackboard through high-volume inbound and outbound calls, explaining programs, applications, enrollment, and course requirements.

I helped students navigate online education platforms and resolved basic technical, account, and access issues. I also maintained accurate records, followed up on enrollment and attendance activity, and managed a self-directed remote schedule.

At Cox Building Services, I scheduled HVAC maintenance, repairs, installations, and follow-up visits before moving into dispatch. I coordinated technician assignments, helped establish the customer database and online CRM, trained office staff, and coordinated permits with county offices.

I've also provided remote customer support for Allivet, assisting customers with accounts, orders, prescriptions, product selection, and website navigation. My background combines customer service, administrative support, technical troubleshooting, and degrees in Information Technology and Business Administration.