Calavia Perry

With five years of experience in customer service, I have honed my skills in effectively addressing customer concerns and providing exceptional support. My journey began with an internship at a veterinary hospital, where I accumulated over 300 hours of hands-on experience, working closely with veterinarians and technicians. This early exposure to high-pressure situations laid the foundation for my career in customer service.

At Austin 311, I managed a high volume of inbound calls, addressing a variety of issues from power outages to crisis situations. My ability to remain calm and empathetic during challenging calls has been crucial in providing the necessary support to those in need. I pride myself on my critical thinking and effective communication skills, which have been instrumental in resolving customer inquiries efficiently.

In addition to my experience at Austin 311, I have worked in retail as a Sales Associate at RaceTrac and as a Cashier at The Home Depot. These roles have further developed my problem-solving abilities and my commitment to customer satisfaction. I am eager to bring my skills and passion for helping others to a new opportunity in customer service.