Open to opportunities

Shankar Krishnagoudar

@shankarkrishnagoudar

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AI/ML Product Manager | Building innovative, customer-centric solutions with data-driven strategies.

India

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What I'm looking for

I seek a high-impact PM role where I can leverage AI/ML, data-driven decision-making, and customer-centric design to build innovative solutions. I value collaboration, ownership, continuous learning, and mission-driven work that creates tangible impact.

I am a Senior Product Manager with a proven track record of leading cross-functional teams to deliver innovative AI-driven solutions that enhance customer satisfaction and operational efficiency. At Sprinklr, I directed a 15+ member team to develop an AI platform that boosted Microsoft's customer satisfaction scores by 20% within six months. My experience spans various industries, including technology and automotive, where I have successfully implemented strategies that significantly reduce costs and improve service quality.

Throughout my career, I have spearheaded numerous projects that leverage AI and data analytics to drive business outcomes. For instance, I introduced a conversational AI solution for Amazon that increased self-service resolution rates by 35% and reduced support costs by 15%. My ability to design and implement effective product strategies has consistently resulted in enhanced customer engagement and retention, as demonstrated by my work with major brands like Nike, Ford, and HDFC.

Currently, I am furthering my expertise in AI Product Management at Duke University, where I am honing my skills in product strategy, ethics, and business integration. I am passionate about using technology to solve complex problems and am eager to continue making a significant impact in the product management field.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Sprinklr

Jul 2024 - Present (11 months)

Directed a 15+ member team to deliver an AI-driven platform, boosting Microsoft's CSAT by 20% in 6 months. Spearheaded omnichannel routing for Samsung, reducing response time by 30% and elevating agent efficiency by 25%. Introduced conversational AI for Amazon, increasing self-service resolution rates by 35%.

Data Driven Decision Making Digital Transformation Jira SQL Tableau

Product Manager

Sprinklr

May 2022 - Jul 2024 (2 years 2 months)

Designed a guided workflow tool for P&G, cutting onboarding time by 50%. Implemented conversational analytics for L'Oréal, driving a 25% increase in customer engagement. Curated a knowledge base for Cisco, decreasing support ticket volume by 30%.

Data Driven Decision Making Digital Transformation Jira Confluence Figma

Product Manager

Vijay Engineering Works

Apr 2020 - May 2022 (2 years 1 month)

Delivered predictive maintenance insights for Tata Motors, reducing equipment downtime by 25%. Crafted automated quality control dashboards for Mahindra, reducing defect rates by 30%. Incorporated real-time inventory tracking for Maruti Suzuki, improving supply chain visibility.

Data Driven Decision Making Digital Transformation SQL Tableau APIs

Education

Degrees, certifications, and relevant coursework

Duke University - The Fuqua School of Business

Master of Business Administration, AI Product Management

2024 - 2025

Grade: 100%

Developing expertise in managing AI-driven products, including strategy, ethics, and business integration. Completing coursework in AI/ML, product lifecycle management, and real-world case studies.

National Institute of Technology Andhra Pradesh

Bachelor of Technology, Mechanical Engineering

2018 - 2022

Grade: CGPA: 8.55/10, Top 1%

Activities and societies: Led 300+ volunteers as Event President for Vulcanzy 2k22, hosting 500+ participants from 100+ colleges.

Studied Mechanical Engineering with a focus on practical applications and project management. Founded Mechanical Engineers Club, increasing participation through skill-building workshops.