Shanette Pritchett
@shanettepritchett
I resolve high-volume live chat inquiries while improving customer satisfaction and sales.
United StatesWhat I'm looking for
At Gubagoo, I manage high-volume live chat support, maintain a 95% satisfaction rating, and handle four simultaneous customer conversations. I diagnose vehicle specification and service questions, document feedback in CRM systems, and use cross-selling and upselling to improve customer experience and revenue.
I've built more than eight years of customer-facing experience across senior living, retail, and food service. I bring fast written communication, technical troubleshooting, incident escalation, data documentation, and a 65+ WPM typing speed to prompt, high-quality support.
Experience
Work history, roles, and key accomplishments
Chat Specialist
Gubagoo
Aug 2021 - Present (5 years)
Responds to high volume of customer inquiries via live chat, maintaining a 95% satisfaction rating while managing 4 simultaneous conversations. Executes cross-selling and upselling strategies, diagnoses technical inquiries, and documents interactions in CRM systems.
Activities Director
Merit House Senior Community
Jul 2020 - Aug 2021 (1 year 1 month)
Collaborated with management to optimize workflows and distributed strategic communications. Increased resident programming by 19% through data-driven evaluation and managed budgets using digital assessment methods.
Advised customers on product selections based on individual needs and greeted/assisted a high volume of customers daily in a fast-paced retail environment.
Collaborated with team members to provide rapid customer service and resolve order inquiries efficiently. Maintained a safe and organized work area while multitasking across kitchen and cashier stations.
Executed high-speed sales transactions while providing exceptional service to ensure customer satisfaction. Adhered to regulatory safety standards and food handling procedures.
Education
Degrees, certifications, and relevant coursework
University of South Alabama
Bachelor of Health, Therapeutic Recreation
Bachelor of Health in Therapeutic Recreation degree from the University of South Alabama, completed in December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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