Shanelle Adriano

Served as first point of contact for users, handling onboarding, account verification, and Caiz Earn enrollment while documenting FAQs and escalating complex technical issues to internal teams.

Engaged with potential fraud victims and suspected fraudsters to provide educational resources, investigated incidents for authenticity, and maintained documentation to track emerging fraud trends.

Executed and reconciled cryptocurrency transactions, resolved payment and fulfillment issues, and provided customer support while ensuring regulatory compliance.

Handled inquiries and order management to ensure smooth crypto transaction flows and timely resolution of customer concerns; later promoted to execute transactions, reconcile payment discrepancies, and maintain regulatory compliance.

Managed overdue accounts, facilitated payment arrangements, processed online payments, and resolved billing disputes for Ally Financial customers with accuracy and empathy.

Managed daily sales operations, packaging and shipments, promoted products online to drive revenue, and oversaw corporate business renewals and permit acquisition.

Prepared and assembled orders accurately, handled cashier duties, and ensured positive guest interactions to maintain service standards.

Managed inventory, restocked merchandise, created attractive displays, and consistently met or exceeded daily sales targets.

Demonstrated and promoted L'Oréal Fall Repair products to boost brand awareness and drive sales during promotional events.

Represented Globe Telecom at a multi-day sales event, engaging potential customers and promoting services to increase event sales.

Engaged with potential fraud victims and suspected fraudsters to provide education, investigated reported incidents, and maintained documentation of fraud trends to inform preventive measures.

Executed and reconciled cryptocurrency transactions, resolved payment and fulfillment issues with cross-functional teams, and provided customer support for payment-related inquiries while ensuring regulatory compliance.

Responded to customer emails and inquiries, managed order statuses and cancellations, identified root causes of issues, and implemented solutions to maintain high customer satisfaction.

Demonstrated and promoted L'Oréal Fall Repair 3x products to increase brand awareness and drive on-site sales during promotional events.

Represented Globe Telecom during a multi-day sales event to engage customers and promote services, contributing to event-driven sales.

Prepared customer orders accurately, operated cashier duties, and ensured positive guest interactions to maintain fast-food service standards.

Prepared customer orders accurately, operated cashier duties, and maintained positive guest interactions to ensure service quality.

Managed inventory, restocked merchandise, created attractive displays, and consistently met daily sales targets.

Demonstrated and promoted L'Oréal products to increase brand awareness and drive sales during in-store promotions.

Undergraduate studies in Bachelor of Science in Business Administration, majoring in Marketing Management from 2010 to 2011.

Completed Food and Beverage Service NCII training at Asian College of Science and Technology from April to August 2009.

Completed Food and Beverage Service NC II certification through ACSAT in 2009.

Completed a barista course at Asian Touch International Institute in 2008.

Completed a Barista Course in 2008 focused on coffee preparation and service skills.

Completed secondary education at Virgen delas Flores High School in Baliuag, Bulacan.

Completed primary education at Concepcion Elementary School in Baliuag, Bulacan.

Completed primary education at Concepcion Elementary School from 1998 to 2004.