Reymart Sirot
@reymartsirot
Detail-oriented KYC Officer with strong customer support skills.
PhilippinesWhat I'm looking for
I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Marketing Management. Over the past several years, I have honed my skills in customer support and KYC processes, particularly during my tenure at Paymaya Phils. Inc. where I successfully managed video KYC applications and enhanced customer relations. My experience has equipped me with the ability to evaluate risk profiles and ensure compliance with organizational standards.
In addition to my role as a KYC Officer, I have a diverse background in customer service and marketing, having worked as a Customer Relations Specialist and Visual Merchandiser. My strong organizational skills, coupled with my ability to collaborate effectively with teams, have allowed me to contribute positively to every organization I have been a part of. I am passionate about continuous learning and am eager to leverage my skills to drive success in future roles.
Experience
Work history, roles, and key accomplishments
KYC Officer/Customer Support
Paymaya Phils. Inc.
Jan 2020 - Dec 2023 (3 years 11 months)
Responsible for reviewing and verifying upgrade application details for enhanced KYC, handling video calls and chats, evaluating risk profiles, and updating internal systems with KYC results.
Customer Relations Specialist
3PL Service Provider Inc.
May 2019 - Nov 2019 (6 months)
Provided troubleshooting information, processed orders, resolved customer issues, and developed strong relationships with customers while managing high volumes of orders.
Visual Merchandiser/Marketing Staff
Imarflex Battery Manufacturing Corporation
Sep 2018 - Mar 2019 (6 months)
Monitored marketing collateral requests, checked forms from salesmen, acted as a liaison between suppliers and salesmen, and coordinated events.
Customer Representative
Global Integrated Contact Facility (GICF)
Jul 2016 - Jul 2018 (2 years)
Handled outbound calls from customers, managed email communications for order approvals, and resolved issues with irate customers regarding late deliveries.
Intern Representative
KaEntrep Micro & Small Entrepreneurs Organization of the Phi
Dec 2017 - Mar 2018 (3 months)
Provided customer service and coordinated events as part of an internship experience.
Service Crew
Jollibee Foods Corporation
Apr 2011 - Jun 2011 (2 months)
Handled customer orders and food preparation while managing supplies in the kitchen.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Pasig
Bachelor of Science, Business Administration
2012 - 2018
Bachelor of Science in Business Administration Major in Marketing Management.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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