At Synchrony Financial Philippines, I handled customer calls for Sam’s Club, Walmart, TJX, and CareCredit, helping with credit card accounts, account questions, and service concerns.
I assisted customers reporting fraudulent transactions and applications, working to block accounts and select appropriate resolutions for account safety.
Earlier, at JPMorgan Chase & Co. Philippines, I handled calls about past-due accounts and payment concerns. At Aegis People Support Philippines, I supported customers with credit-score inquiries, online account access, and membership options.
