Shaneeg Cloete
@shaneegcloete
Service-driven hospitality professional specializing in remote guest support.
South AfricaWhat I'm looking for
I am a service-driven and detail-oriented hospitality professional with over 5 years' experience across luxury hotels and spa environments, delivering warm, organized guest support both in-person and remotely.
I have strong operational experience with reservation and PMS systems (Opera, Fresha, spa software), proficiency in POS, cash handling, invoicing, and digital organisation using Google Workspace and Microsoft Office.
I collaborate cross-departmentally to ensure seamless guest experiences, excel in conflict resolution and service recovery, and am seeking a remote guest services or hospitality support role where I can apply my communication, scheduling, and administrative strengths.
Experience
Work history, roles, and key accomplishments
Spa Receptionist
The President Hotel
Nov 2024 - Apr 2025 (5 months)
Managed spa bookings and guest communications using Fresha and Opera PMS, handled POS cash-ups and account postings, and coordinated with therapists to ensure seamless guest experiences during a fixed-term contract.
Senior Order Taker
Hilton Salwa Beach Resort & Villas
Jul 2020 - Sep 2022 (2 years 2 months)
Processed in-room dining orders via POS, coordinated with departments for amenities and billing, and maintained service quality and professional call handling during high-volume periods.
Spa Concierge
Al Messila Luxury Collection Resort & Spa
Dec 2019 - Apr 2020 (4 months)
Managed spa reservations and client check-ins using spa software, promoted treatments and retail, maintained front desk organization, and supported team operations during busy periods.
Education
Degrees, certifications, and relevant coursework
International Hotel School
Higher Certificate in Hospitality Management, Hospitality Management
Completed a Higher Certificate in Hospitality Management with focus on hospitality operations, guest services, and front office procedures.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Shaneeg?
You can contact Shaneeg and 90k+ other talented remote workers on Himalayas.
Message ShaneegFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
