Kyla Lopes

I am a dedicated hospitality professional with hands-on experience at 5-star properties including Cape Grace Hotel and Saxon Hotel, where I supported front-of-house, spa, and restaurant operations. I bring strong interpersonal skills and a proven ability to handle guest inquiries and bookings with professionalism.

My roles as Food & Beverage Hostess, Spa Hostess, and Waitress sharpened my problem-solving, conflict-resolution, and time-management abilities while reinforcing teamwork and adaptability. I consistently maintained high service standards and attention to detail in fast-paced luxury environments.

I am fluent in English, have intermediate Portuguese skills, and score highly on IQ testing, reflecting quick learning ability and strong communication. I am discreet with confidential information and apply emotional intelligence to improve guest satisfaction.

I am eager to grow within a customer support or hospitality team, contribute to exceptional client experiences, and develop further skills in customer engagement and operational support.