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Nkosinathi Zungu

@nkosinathizungu

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Friendly front desk receptionist with a knack for creating welcoming atmospheres.

South Africa

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What I'm looking for

I am seeking a role that values customer service excellence and offers opportunities for growth.

I am a dedicated front desk receptionist with extensive experience in creating a welcoming atmosphere for guests and streamlining administrative processes. My career began as a Hotel Management Trainee, where I honed my customer service skills and learned the importance of maintaining a positive environment. Over the years, I have successfully implemented new check-in systems that enhanced guest satisfaction and improved operational efficiency.

Throughout my career, I have worked in various roles, including cashier and front desk receptionist, where I consistently received positive feedback for my ability to resolve issues quickly and maintain a cheerful front office environment. My strong communication skills and proficiency in Microsoft Office, along with my knowledge of booking systems and customer relations, have allowed me to excel in providing exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Cashier

Sonnyboy Spaza Shop

Jun 2023 - Mar 2024 (9 months)

Greeted customers warmly and created a positive shopping experience. Handled customer inquiries and complaints efficiently, participated in inventory counts, and ensured the cash register and POS system were functioning correctly.

Customer Service Inventory Management Communication Problem Solving Team Collaboration

Front Desk Receptionist

Camps Bay Retreat

Mar 2013 - Nov 2021 (8 years 8 months)

Facilitated smooth operations at the front desk by handling administrative tasks, updating contact lists, and resolving customer complaints. Created a positive first impression for guests and assisted colleagues with various tasks.

Administrative Support Communication Problem Solving Teamwork

Hotel Management Trainee

Mount Nelson Hotel

May 2008 - Nov 2012 (4 years 6 months)

Carried out daily duties with a focus on customer service to enhance satisfaction. Supported team operations and utilized Microsoft Word and other software for clear communication.

Customer Service Microsoft Office Communication Time Management Problem Solving

Waiter

Mount Nelson Hotel

Jun 2007 - Apr 2008 (10 months)

Delivered excellent customer service through friendly interactions, managed table settings, assisted customers with menu selections, and provided recommendations on food and beverage pairings.

Customer Service Communication Table Management Problem Solving Team Collaboration

Banquet Waiter

InnStaff

Mar 2006 - Jun 2007 (1 year 3 months)

Prepared tables with attention to detail, calculated charges, issued bills, and collected payments. Resolved customer complaints professionally and performed closing duties for venue resets.

Customer Service Payment Processing Attention To Detail Problem Solving Teamwork Event Management Communication Time Management

Front Desk Coordinator

Not Specified

Customer Service Administrative Support Complaint Resolution Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Certificate, Hotel Management

Completed a certificate in Hotel Management, focusing on the principles of hospitality, customer service, and operational management within the hotel industry.