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Isabel Magada

@isabelmagada

Message

I deliver organised client, administrative, and retail operations support.

South Africa

Message

I've supported high-volume customer service and sales operations at Interfax (Pty) Ltd – Luggage Warehouse since 2017, managing enquiries, customer records, invoicing, reporting, order coordination, and follow-ups.

Previously, I managed bookings, customer records, stock support, and product recommendations at HeyGorgeous Skincare, and handled front-office operations, guest records, reservations, reconciliations, and finance reporting at Cape Theme Parks.

Experience

Work history, roles, and key accomplishments

Current

Luxury Retail Manager

Current

Interfax (Pty) Ltd

Aug 2017 - Present (9 years 1 month)

Managed high-volume customer enquiries and provided professional support across phone, email, and in-person channels. Built strong customer relationships, handled objections, and supported sales administration and staff supervision.

CRM Customer Service Sales Upselling Cross Selling Invoicing Reporting Staff Supervision Communication Skills Problem Solving

Spa Receptionist / Admin & Stock Support

HeyGorgeous Skincare

Mar 2016 - Aug 2017 (1 year 5 months)

Managed customer enquiries and appointment bookings through telephone and online channels. Qualified customer needs, recommended products, and handled objections to support sales and retention.

CRM Customer Service Appointment Scheduling Upselling Sales Communication Skills Problem Solving

Front Office Guest Service Agent & Concierge Assistant

Cape Theme Parks

Oct 2012 - May 2015 (2 years 7 months)

Performed daily administrative and front office operations, maintained guest records and reservations, and completed daily reconciliations. Acted as a communication link between departments to resolve operational issues.

Administrative Support Customer Service Record keeping Reservations Reconciliations Communication Skills