Open to opportunities

Elethu Malunga

@elethumalunga

Message

Dedicated customer representative with strong communication and problem-solving skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a disciplined and self-motivated individual who thrives on challenges. My experience as a Customer Representative at Mariposa Call Centre has honed my skills in issue resolution, order management, and providing exceptional customer support. I take pride in my ability to interact positively with a diverse range of people, ensuring that each customer feels valued and understood.

In my previous role as an Admin Officer at ThinkingPairGroup, I managed travel services and office procedures, demonstrating my organizational skills and attention to detail. My educational background in Travel & Tourism, combined with my practical experience in hospitality at The Royal Hotel, has equipped me with a solid foundation in customer service and administrative support.

Experience

Work history, roles, and key accomplishments

Customer Representative (UK)

Mariposa Call Centre

May 2023 - Jan 2025 (1 year 8 months)

Provided exceptional customer support to UK clients, resolving issues efficiently and managing orders effectively. Maintained comprehensive product knowledge to address customer inquiries and provided valuable feedback for service improvement.

Customer Support Order Management Product Knowledge Communication Problem Solving Data Entry

Admin Officer

ThinkingPairGroup

May 2022 - Apr 2023 (11 months)

Managed travel office procedures, including travel services and tourism communication. Handled office management, documentation, and reporting for various tourist destinations.

Office Management Documentation Reporting Communication Process Improvement Public Relations

Receptionist

The Royal Hotel

Mar 2021 - Mar 2022 (1 year)

Managed guest check-ins and check-outs, handled reservations and inquiries, and provided excellent customer service. Coordinated communication and provided administrative support to ensure smooth hotel operations.

Reserving Customer Service Communication Administrative Support Problem Solving

Education

Degrees, certifications, and relevant coursework

PORT SHEPSTONE SECONDARY SCHOOL

Grade 12 (Matriculation), General Studies

Completed secondary education, achieving a Grade 12 (Matriculation) qualification. Developed foundational knowledge across various subjects.

COASTAL COLLEGE KZN

National Certificate (N4-N6), Travel & Tourism

Undertook studies in Travel & Tourism, earning a National Certificate (N4-N6). Gained expertise in travel office procedures, tourism communication, and destination knowledge.