Elethu Malunga
@elethumalunga
Dedicated customer representative with strong communication and problem-solving skills.
What I'm looking for
I am a disciplined and self-motivated individual who thrives on challenges. My experience as a Customer Representative at Mariposa Call Centre has honed my skills in issue resolution, order management, and providing exceptional customer support. I take pride in my ability to interact positively with a diverse range of people, ensuring that each customer feels valued and understood.
In my previous role as an Admin Officer at ThinkingPairGroup, I managed travel services and office procedures, demonstrating my organizational skills and attention to detail. My educational background in Travel & Tourism, combined with my practical experience in hospitality at The Royal Hotel, has equipped me with a solid foundation in customer service and administrative support.
Experience
Work history, roles, and key accomplishments
Customer Representative (UK)
Mariposa Call Centre
May 2023 - Jan 2025 (1 year 8 months)
Provided exceptional customer support to UK clients, resolving issues efficiently and managing orders effectively. Maintained comprehensive product knowledge to address customer inquiries and provided valuable feedback for service improvement.
Admin Officer
ThinkingPairGroup
May 2022 - Apr 2023 (11 months)
Managed travel office procedures, including travel services and tourism communication. Handled office management, documentation, and reporting for various tourist destinations.
Receptionist
The Royal Hotel
Mar 2021 - Mar 2022 (1 year)
Managed guest check-ins and check-outs, handled reservations and inquiries, and provided excellent customer service. Coordinated communication and provided administrative support to ensure smooth hotel operations.
Education
Degrees, certifications, and relevant coursework
PORT SHEPSTONE SECONDARY SCHOOL
Grade 12 (Matriculation), General Studies
Completed secondary education, achieving a Grade 12 (Matriculation) qualification. Developed foundational knowledge across various subjects.
COASTAL COLLEGE KZN
National Certificate (N4-N6), Travel & Tourism
Undertook studies in Travel & Tourism, earning a National Certificate (N4-N6). Gained expertise in travel office procedures, tourism communication, and destination knowledge.
Availability
Location
Authorized to work in
Job categories
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